Data Loss Prevention

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  • 1.  Not able to login DLP Console

    Posted Nov 26, 2012 01:40 AM

    Hi All,

    Not able to login Symantec DLP Console.

    can any one give the solution for this issue.

     

     



  • 2.  RE: Not able to login DLP Console

    Posted Nov 26, 2012 01:48 AM

    Hi,

    Did you received any error ?



  • 3.  RE: Not able to login DLP Console

    Posted Nov 26, 2012 01:52 AM

    No i dint receive any error.



  • 4.  RE: Not able to login DLP Console

    Posted Nov 26, 2012 02:04 AM

    HI,

    Check this thread may be help

    https://www-secure.symantec.com/connect/forums/i-am-unable-log-dlp-90-after-install



  • 5.  RE: Not able to login DLP Console

    Broadcom Employee
    Posted Nov 26, 2012 02:15 AM

    can you post the screen shot?



  • 6.  RE: Not able to login DLP Console

    Trusted Advisor
    Posted Nov 26, 2012 02:35 AM

    Hello

    Usually when i have this type of issue, the problem is :

    - browser not compatible with DLP

    - Database issue (offline or communication problem between enforce and DB)

    - account locked (too many error)

     

     Do you try to connect with a user account ? with Administrator account ? do you have access to login page ?

     Regards



  • 7.  RE: Not able to login DLP Console

    Posted Dec 10, 2012 11:19 PM

    Hi Mohan, First you share the snapshot of error msg so that we can assist u better. Still I am sharing some possible reason and solution and let me know the status. As per my knowlege Google chrome & some other browser not suported to weblogin. Also before IE 6 also not supported

    If Embedded browser is being used with IE 8 or IE9 , you may not be able to login to DLP console. Embedded browser are not supported with DLP.x


    Please find following steps as an workaround.

    1. Close all of browse windows
    1. Back up the registry
    2. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent 
    3. Right click on 'key" and hit delete
    4. Open new windows of Browser and attempt to login to DLP UI

    If still not resolved follow the below

     

    1. Ensure connectivity is fine between Enforce and Oracle database. Try pinging from the Enforce to the Oracle server. Also try with tnsping protect<where protect is the service name>.
     
    2. If there is no connectivity issue between the Enforce and Oracle database server, Restarted Vontu Services in below order::
     
    Stop: 
    VontuUpdate
    VontuMonitor 
    VontuMonitorController 
    VontuIncidentPersister 
    VontuManager 
    VontuNotifier
     
    Start: 
    VontuNotifier 
    VotuManager 
    VontuIncidentPersister 
    VontuMonitorController 
    VotnuMonitor 
    VontuUpdate
     
    3. Login again to Enforce.


  • 8.  RE: Not able to login DLP Console

    Posted Dec 14, 2012 10:50 PM

    Hi Mohan,

    Now is ur problem is resoved or still awaiting. If not please share the error msg/snapshot