Hi Mohan, First you share the snapshot of error msg so that we can assist u better. Still I am sharing some possible reason and solution and let me know the status. As per my knowlege Google chrome & some other browser not suported to weblogin. Also before IE 6 also not supported
If Embedded browser is being used with IE 8 or IE9 , you may not be able to login to DLP console. Embedded browser are not supported with DLP.x
Please find following steps as an workaround.
1. Close all of browse windows
1. Back up the registry
2. Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
3. Right click on 'key" and hit delete
4. Open new windows of Browser and attempt to login to DLP UI
If still not resolved follow the below
1. Ensure connectivity is fine between Enforce and Oracle database. Try pinging from the Enforce to the Oracle server. Also try with tnsping protect<where protect is the service name>.
2. If there is no connectivity issue between the Enforce and Oracle database server, Restarted Vontu Services in below order::
Stop:
VontuUpdate
VontuMonitor
VontuMonitorController
VontuIncidentPersister
VontuManager
VontuNotifier
Start:
VontuNotifier
VotuManager
VontuIncidentPersister
VontuMonitorController
VotnuMonitor
VontuUpdate
3. Login again to Enforce.