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No Symantec Protection Technologies are installed

Ambesh Sharma

Ambesh SharmaFeb 01, 2013 01:40 AM

  • 1.  No Symantec Protection Technologies are installed

    Posted Jan 25, 2013 06:32 AM

     

     

     

    Dear All

                I am facing this error from last one month on my one client, i have tried a lot to solve this error with the help of Symantec Discussion but still not succeed, can any one suggest what to do for this error...i am using SEP 11.0.6300 version



  • 2.  RE: No Symantec Protection Technologies are installed

    Broadcom Employee
    Posted Jan 25, 2013 06:54 AM
    open a support ticket. does reinstalling client also have this issue?


  • 3.  RE: No Symantec Protection Technologies are installed

    Posted Jan 25, 2013 07:06 AM

    ya i have reinstall with clean wipe many times..but still same



  • 4.  RE: No Symantec Protection Technologies are installed

    Posted Jan 25, 2013 07:39 AM

    Hi,

    Please run cleanwipe and then removed from registry file also and then reboot the system twice. 

    After that if issue is not getting solved then try to install other system, may be this system having some virus infection.

    And i would sugesst you to upgrade it with latest version of sep.



  • 5.  RE: No Symantec Protection Technologies are installed

    Posted Jan 25, 2013 07:56 AM

    Check this:

    Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

    Article:TECH93564  |  Created: 2009-01-21  |  Updated: 2012-05-24  |  Article URL http://www.symantec.com/docs/TECH93564

     



  • 6.  RE: No Symantec Protection Technologies are installed

    Trusted Advisor
    Posted Jan 25, 2013 10:39 AM

    Hello,

    Check these Articles: 

    Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

    http://www.symantec.com/docs/TECH93564

    Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1

    http://www.symantec.com/docs/TECH164677

    Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed" with a specific account from Active Directory

    http://www.symantec.com/docs/TECH96475

    Hope that helps!!



  • 7.  RE: No Symantec Protection Technologies are installed

    Posted Jan 25, 2013 04:12 PM

    What happens if you try to repair the client (Control Panel -> Add Remove Programs -> Select SEP -> Change) - are you able to add here the missing features?



  • 8.  RE: No Symantec Protection Technologies are installed

    Posted Jan 28, 2013 05:02 AM

    Dear SebastianZ i have tried add or remove feature also , symantec do nothing same after repair the same.

     



  • 9.  RE: No Symantec Protection Technologies are installed

    Posted Jan 28, 2013 05:21 AM

    Then it seems like the features are installed only SEP is not showing them - have you checked already the article provided above: http://www.symantec.com/docs/TECH93564 - and look up regarding the possible permission issues?



  • 10.  RE: No Symantec Protection Technologies are installed

    Posted Jan 28, 2013 05:37 AM

    i have tried all tricks given rights & other registery permission but still no progress, i can reinstall its OS but want to sort out this issue.



  • 11.  RE: No Symantec Protection Technologies are installed

    Posted Jan 28, 2013 05:52 AM

    - Do you have maybe Ccleaner software running on this machine? - I remember there were some problems reported with this software - that was starting with computer start and trying to block or remove some of the SEP files.

    - Any chance you could install SEP 12.1 on this machine and check if it reproduces the same behaviour?

    - Another possibility - corrupted installation package - have you been using the same installation package (from SEPM) for the SEP installation on this machine? If yes try to export a new package from SEPM and do a new install using it.

    - do you find any errors in the Eventviewer when system starts that may be related? (like example:

    http://www.symantec.com/business/support/index?page=content&id=TECH131595)

     



  • 12.  RE: No Symantec Protection Technologies are installed

    Posted Jan 28, 2013 07:21 AM

    no, Ccleaner is not working at machine but now i'll trying to install new package from Server again..



  • 13.  RE: No Symantec Protection Technologies are installed
    Best Answer

    Posted Jan 30, 2013 05:37 AM

    Deall All, thanks a lot again, Problem has been resolved today..

     

    1: Remove .NET Framework using removal tool

    ================================

    1. Please download the tool from the following link:
    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

     

    then updated the pc with latest firm ware

    http://social.technet.microsoft.com/Forums/en/windowssteadystate/thread/fae21630-f089-43ac-acae-abb47bfeb6a2

     

    & install same version of  SEP , its working properly now now



  • 14.  RE: No Symantec Protection Technologies are installed

    Posted Feb 01, 2013 01:40 AM

    Hi,

    Thank yoy for sharing solution..