Endpoint Protection

 View Only
  • 1.  Need Virus removal Tool

    Posted Apr 10, 2012 06:44 AM

    Some of my system are infected in virus i need some virus removal tool.

     

     



  • 2.  RE: Need Virus removal Tool

    Posted Apr 10, 2012 06:45 AM

    scan the system in safe mode. also make sure that the systems in network are upto date with AV signatures and patches

    Check this link.

    http://www.symantec.com/security_response/removaltools.jsp



  • 3.  RE: Need Virus removal Tool

    Posted Apr 10, 2012 06:53 AM

    How do u know that there's a virus on your machine? Is symantec detecting any threat? Have you seen any scan logs or any other threat logs from the SEP client. What is the threat getting detected as?

     



  • 4.  RE: Need Virus removal Tool
    Best Answer

    Trusted Advisor
    Posted Apr 10, 2012 06:57 AM

    Hello,

    Was the Symantec Installed on these machines, which are infected?

    If yes, what Threat is being detected by Symantec?

    If not, there are useful some tools that are provided by Symantec for help with finding those hard to detect threats.

    1.       The Power Eraser Tool eliminates deeply embedded and difficult to remove threats that traditional virus scanning doesn't always detect.

    2. The SERT (Symantec Endpoint Recovery Tool)is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively.

    3. The Load point Analysis Tool generates a detailed report of the programs loaded on your system. It is helpful in listing common loadpoints where threats can live.

    Rapid Release Virus Definitions –

    http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=rr

    Power Eraser tool –

    http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

    How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitionshttp://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US

    Support Tool with Power Eraser Tool included –

    http://www.symantec.com/business/support/index?page=content&id=TECH105414&locale=en_US

    How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files http://www.symantec.com/business/support/index?page=content&id=TECH141402

    If you are unable to remove the threat(s) from your systems, please submit the suspected files to Symantec or ThreatExpert for analysis. New signatures will be created and included in future definition sets for detection.

    http://www.symantec.com/business/security_response/submitsamples.jsp

    http://www.threatexpert.com/submit.aspx

    Hope that helps!!



  • 5.  RE: Need Virus removal Tool

    Posted Apr 10, 2012 07:10 AM

    Try the below.

    NSS

    ftp://ftp.symantec.com/misc/tools/nss/

     

    Symantec Power Eraser User Guide

    http://www.symantec.com/theme.jsp?themeid=spe-user-guide

     

    The following might help.

    Best practices for troubleshooting viruses on a network

    http://www.symantec.com/business/support/index?page=content&id=TECH122466

     

    Preventing a virus from using the AutoRun feature to spread itself

    http://www.symantec.com/business/support/index?page=content&id=TECH104447

     

    How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files http://www.symantec.com/business/support/index?page=content&id=TECH141402

     

    Hope it was useful.



  • 6.  RE: Need Virus removal Tool

    Posted Apr 10, 2012 08:11 AM

    Go to this link : http://www.symantec.com/security_response/removaltools.jsp

    Use malware removal tool POWER ERASER