Endpoint Protection

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  • 1.  My Support Doesn't Work

    Posted Oct 22, 2012 01:44 PM

    Everytime I log into My Support, it redirects me to:

    https://mysupport.symantec.com/homeredirect.html

     

    ...which fails.  How do I open a record for an antivirus issue?



  • 2.  RE: My Support Doesn't Work

    Posted Oct 22, 2012 01:48 PM

    Try from here:

    MySymantec

    http://www.symantec.com/global/mysupport/



  • 3.  RE: My Support Doesn't Work

    Trusted Advisor
    Posted Oct 22, 2012 01:57 PM

    Hello,

    MySupport is now MySymantec.

    How to create a new case in MySymantec (formerly MySupport) 

    http://www.symantec.com/docs/TECH58873

    Hope that helps!!



  • 4.  RE: My Support Doesn't Work

    Posted Oct 22, 2012 03:23 PM

    I tried the other URL.  I created the case and once I got to the last page of the case creation, it forwarded me to the https://mysupport.symantec.com/homeredirect.html page and failed again on me.



  • 5.  RE: My Support Doesn't Work

    Posted Oct 22, 2012 03:27 PM

    I'm getting the same issue. It appears the site is having issues. I would try back again later. Or place a call if it is urgent.



  • 6.  RE: My Support Doesn't Work

    Posted Oct 24, 2012 03:48 AM

    The site sometimes indeed not stable... or it could be down due to maintenance...

     

    nothing can be done once its down, if you have an urgent case(s),,,please call Symantec



  • 7.  RE: My Support Doesn't Work

    Posted Oct 24, 2012 10:35 AM

    ed16,

    I have been trying for almost a week to create a support case.  Late yesterday (10/23/2012 CDT) I discovered that the "Customer Support" tab on the "Select a Category" page worked.

     

    I encountered many links that ended up at the "Select a Category" page.

     

    have a good day,

    GlenG