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my local disk do not open...

Chetan Savade

Chetan SavadeFeb 07, 2012 07:07 AM

  • 1.  my local disk do not open...

    Posted Feb 01, 2012 08:07 AM
      |   view attached

    i mean about a problem that sometimes appears, sometimes we cannot open disk drive, it shows as the dialog " Open with... "



  • 2.  RE: my local disk do not open...

    Posted Feb 01, 2012 09:40 AM

    1)What does the event log says ?

    2)And have you checked the Application Device Control policy ?



  • 3.  RE: my local disk do not open...

    Posted Feb 01, 2012 10:07 AM

    It could be a problem about some missing pemissions on this network folder. Check permissions for that user, eventually map this drive using another network user with admin rights and see if happens or not.



  • 4.  RE: my local disk do not open...

    Broadcom Employee
    Posted Feb 01, 2012 10:42 AM

    Hi,

    Do not ignore possibility about virus infection.

    It is recommended to install all the Symantec features AV / PTP/ NTP with latest definitions.Always make sure that your computers are receiving definitions regularly.

    You can upgrade your product to latest built i.e SEP 12.1 RU1

    You windows machines should have all the latest windows updates /Patches.

    Apply application and device control policies, block USB etc.

    Disable Autorun.

    Please follow best practice guide to handle virus issue.

    http://www.symantec.com/business/support/index?pag...

    If SEP clients updated, run Sep support tool on affected system & share those logs with us.

    Here is the location of the Symantec Endpoint Protection Support Tool:

     

    Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

    https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec



  • 5.  RE: my local disk do not open...

    Posted Feb 01, 2012 10:50 AM

    hi 

    doesnt have a apps and devices policy, so, as i see, it looks like a virus



  • 6.  RE: my local disk do not open...

    Posted Feb 02, 2012 09:38 AM
      |   view attached

    I attached a S.S.T. of a PC with this problem, these PC does not have SEP installed, but problems appears even when SEP is installed...

    Attachment(s)



  • 7.  RE: my local disk do not open...

    Posted Feb 02, 2012 11:21 AM

    This is the virus problem. Please install the Symantec AV with latest virus definition and run full scanning. Your problem will  be resolved after the complete scanning.

    If you have not a Symantec AV.

    Download the Nortan Security Scan tool on following link

    ftp://ftp.symantec.com/misc/tools/nss/

    and click download the NortanSecurityScan.exe.

    Extract the NortanSecurityScan.exe.

    Then Go to http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

    Download the first FTP file under the Client installations on Windows Platforms (32-bit) .

    Extract the downloaded FTP files then open the extrected folder.

    Then Extrect the VirusScan folder and rename the extrected VirusScan folder to Virusdef.

    Copy the Virusdef folder and open the NortanSecurityScan folder

    Then paste the Virusdef folder inside the SymSupport folder.

    Copy the SymSupport folder and paste on infected machine.

    If your machine is running in safe mode.

    Then open your machine on safe mode and run SymSupport (nss.exe) tool and run full system scanning.

    If your machine is not running in Safe mode.

    Then open your machine on Normal Mode and run SymSupport (nss.exe) tool and run full system scanning.

    Your problem will be reslove

     

    Baljeet Singh



  • 8.  RE: my local disk do not open...

    Broadcom Employee
    Posted Feb 02, 2012 11:29 AM

    if you have support entitlement, open a support case.



  • 9.  RE: my local disk do not open...

    Posted Feb 02, 2012 11:32 AM

    Pls let us OS version and is it updated with MS patches or not



  • 10.  RE: my local disk do not open...

    Broadcom Employee
    Posted Feb 02, 2012 11:53 AM

    Hi,

    SEP support tool logs are not showing any error, however scan your system with Power erase tool.

    You will find it in SEP support tool only, select only power eraser and scan the system.

    I believe now system is clean, you should check other aspects of Operating System.

    It it's specifc to one system it might be OS corruption.



  • 11.  RE: my local disk do not open...

    Posted Feb 02, 2012 01:12 PM

    This is on a network drive?

    Open your C: and your D: and delete autorun.inf on both drives.

    **Keep a backup first ** or rename the file.

    Shoudl fix your problem after that.



  • 12.  RE: my local disk do not open...

    Posted Feb 03, 2012 06:57 AM

    Hi,

    You can upgrade the new version of sep12.1 in that you have the by default policy is available autorun.ifn is blocked.



  • 13.  RE: my local disk do not open...

    Posted Feb 06, 2012 06:25 AM

    Hi,

      Go to your local system "folder and serch option"

    Go to view

    Click on Show hidden file and Folders.

    Uncheck the "Hidden Extension for known file types" & "Hidden Protected operating system files".

    then Ok.

    Go to in that drive and find the autorun.inf file, if avail then delete.

     

    Hope it help you.



  • 14.  RE: my local disk do not open...

    Broadcom Employee
    Posted Feb 07, 2012 07:07 AM

    Hi n3m3sls,

    Any update on same ?



  • 15.  RE: my local disk do not open...

    Posted Feb 07, 2012 08:13 PM

    Hi Kindly run this and check are you able to open or not Drive.

    ATTRIB [+R | -R] [+A | -A ] [+S | -S] [+H | -H] [[drive:] [path] filename] [/S [/D]]

     

    + Sets an attribute.
    - Clears an attribute.
    R Read-only file attribute.
    A Archive file attribute.
    S System file attribute.
    H Hidden file attribute.
    /S Processes files in all directories in the specified path.
    /D Process folders as well.


  • 16.  RE: my local disk do not open...

    Posted Feb 07, 2012 08:54 PM

    Same error occured in my system in past so i am trying attrib DOS command.

    This error occured in XP machine.



  • 17.  RE: my local disk do not open...
    Best Answer

    Posted Feb 08, 2012 08:08 AM

    THANK YOU FOR YOUR COMMENTS, I CLEANED SUSPICIOUS FILES BY HAND: RECYCLER, AUTORUN AND SOME OTHERS EXECUTABLES, THEN I MADE A COMPLETE SCAN AND CHANGED "DRIVE LETTER" TO SHARED DRIVE, PROBLEM WAS SOLVED...