Dear Reaser,
I understand that you have lost the the exixting password. The best and effort less way to do it is:
1. Take the Server privite key backup folder.
2. Download the latest SEP version RU 5 which is avilable in the net.
3. Install the SEPM with a the same IP and Host name.
4. Restoring the server certificate
The server certificate is a Java keystore that contains the public certificate and the private-public key pairs. You must enter the password that is contained in the
Backup.txt file. This password is also in the original server_timestamp.xml file.
To restore the server certificate
- Log on to the Console, and then click Admin.
- In the Admin pane, under Tasks, click Servers.
- Under View Servers, expand Local Site, and then click the computer name that identifies the local site.
- Under Tasks, click Manage Server Certificate.
- In the "Welcome" panel, click Next.
- In the Manage Server Certificate panel, check Update the Server Certificate and click Next.
- Under "Select the type of certificate to import", check JKS keystore and click Next.
Note: If you have implemented one of the other certificate types, select that type.
- In the "JKS Keystore" panel, click Browse, locate and select your backed up as "keystore_<timestamp>.jks" keystore file, and then click OK.
- Open your disaster recovery text file and then select and copy the keystore password.
- Activate the "JKS Keystore" dialog box and then paste the keystore password into the "Keystore" and "Key" boxes.
Note: The only supported paste mechanism is Ctrl + V.
- Click Next.
Note: If you get an error message that says you have an invalid keystore file, it is likely you entered invalid passwords. Retry the password copy and paste process as described above.
- In the "Complete" panel, click Finish.
- Log off of the Console.
- Click Start> Settings> Control Panel> Administrative Tools> Services.
- In the "Services" window, right-click Symantec Endpoint Protection Manager and click Stop.
Note: Do not close the Services window until you are finished with disaster recovery and establish client communications.
- Right-click Symantec Endpoint Protection Manager and click Start.
Note: By stopping and starting Symantec Endpoint Protection Manager, you fully restore the certificate.
5. Re-deploy the clients with SEP RU5, not only the clients will get updated they will also recommunicte with the SEPM Server.
Please let me know if you need any more information.
Warm Regards,
Sumit Bose