Messaging Gateway

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  • 1.  Messaging Gateway 10.0.0-7 spam&virus definitions is old

    Posted Oct 08, 2012 05:42 AM

    Upgrade Messaging gateway on VMware vSphere 4  to 10.0.0-7 sep-09-2012 with no problem but I got problem with updates at oct-02-2012

     

    The virus & spam definitons is 6 days old

    What can the problem be with the updates?

     

     

     
     
    Control Center
    Spam Quarantine (Status: Running)
    Quarantine Usage: 6.3 MB
    Quarantined Messages: 3,409
    Quarantine Free Space: 10 GB (> 99.9 %)
    Suspect Virus Quarantine (Status: Running)
    Quarantine Usage: 0 KB
    Quarantined Messages: 0
    Quarantine Free Space: 10 GB (100 %)
    Content Incident Folders (Status: Running)
    Quarantine Usage: 0 KB
    Quarantined Messages: 0
    Quarantine Free Space: 10 GB (100 %)
    Directory Data Service (Status: Running)
     
     
    Scanner (Status: Enabled)
    Agent (Status: Running)
    Conduit (Status: Running)
    Last Body Hash Spam Filter Update: 31,443 Filters - Tuesday, Oct 02, 2012 11:09:52 AM CEST
    Last BrightSig3 Spam Filter Update: 15,156 Filters - Tuesday, Oct 02, 2012 11:19:32 AM CEST
    Last StatSig Spam Filter Update: 11,863 Filters - Tuesday, Oct 02, 2012 01:56:24 AM CEST
    Last BrightSig2 Spam Filter Update: 5,037 Filters - Tuesday, Oct 02, 2012 11:19:30 AM CEST
    Last Header Spam Filter Update: 28,441 Filters - Tuesday, Oct 02, 2012 11:18:59 AM CEST
    Last Heuristic and URL Spam Filter Update: 143,228 Filters - Tuesday, Oct 02, 2012 11:19:17 AM CEST
    Last Day Zero Filter Update: 156 Filters - Tuesday, Oct 02, 2012 09:54:54 AM CEST
    LiveUpdate (Status: Running)
    Virus Definitions Version: 2012-10-1(4)
    Brightmail Engine (Status: Running)
    Connection Classification: Enabled
    Virus Filtering: Enabled
    Spam Filtering: Enabled
    Last Spam Filter Update: 6 Days Ago
    Last Customer-specific Spam Filter Update: Not Available
    Last Virus Filter Update: 7 Minutes Ago
    Messages Processed: 56,774,826
    Viruses Detected: 103 (0%)
    Spam Detected: 54,917,232 (96.73%)
    MTA (Status: Running )
    Inbound: (Status: Running )
    Outbound: (Status: Stopped )
    Delivery: (Status: Running )
    Inbound SMTP Connections: 0
    Outbound SMTP Connections: 0
    Delivery SMTP Connections: 0
    Inbound Data Rate: 0.0 KB/second
    Outbound Data Rate: 0.0 KB/second
    Delivery Data Rate: 0.0 KB/second
    Combined Queue Size: 0 KB
    Directory Data Service (Status: Running)

     

     

    System Status
    System
      Current software version: 10.0.0-7
      All scanners accessible: Yes
      Hardware status: Details
    — Submission service: Not available
    Licenses
      Symantec Antispam: Expires December 22, 2012
      Symantec Antivirus: Expires December 22, 2012
      Symantec Premium Content Control: Expires December 22, 2012
    — Symantec Content Encryption: Not licensed
     
    Definitions
      Spam definitions: 6 Days Ago
      Customer-specific Spam definitions: Customer-specific Spam Submissions are not enabled
      Virus definitions: 2012-10-1 (4)

     

     

     



  • 2.  RE: Messaging Gateway 10.0.0-7 spam&virus definitions is old
    Best Answer

    Broadcom Employee
    Posted Oct 08, 2012 01:37 PM

    Are you sure that your Messaging Gateway is able to get out to the internet?

    I would suggest reading this document:

    http://www.symantec.com/business/support/index?page=content&id=TECH139634

     



  • 3.  RE: Messaging Gateway 10.0.0-7 spam&virus definitions is old

    Posted Oct 08, 2012 03:22 PM

    Hello,

    It also looked like Spam definitons are also out of date and trust me it's much better important than Virus definitions, it must be updated every 10 minutes.

    As JDavis mentioned,check the internet connection, it looks the root cause of your problem. Maybe there are some proxy or firewall restrictions between SMG and internet.

    Regards,

    Oykun



  • 4.  RE: Messaging Gateway 10.0.0-7 spam&virus definitions is old

    Posted Oct 11, 2012 06:51 AM

    The problem was a DNS problem.

    Now is brightmail working smiley