Endpoint Protection

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  • 1.  McAfee agent not uninstalling by sep

    Posted Nov 12, 2013 12:32 AM

    Hello Support,

    I have migrated my antivirus console  from McAfee ePO to SEPM 12.1.3, 

    I have created the client installation package with uninstall other security software installed and pushed the package remotly,

     But  McAfee agent, HIPS, site advisor are not uninstalling, Can anyone help me



  • 2.  RE: McAfee agent not uninstalling by sep
    Best Answer

    Posted Nov 12, 2013 12:33 AM

    Hi,

    I would suggest you to use the SEPprep competitive product uninstall tool

    https://www.symantec.com/business/support/index?page=content&id=TECH148513

    Also, check this SEPPrep demo:

    https://www-secure.symantec.com/connect/videos/demo-how-use-symantec-endpoint-protection-prep-tool

     



  • 3.  RE: McAfee agent not uninstalling by sep



  • 4.  RE: McAfee agent not uninstalling by sep

    Broadcom Employee
    Posted Nov 12, 2013 04:38 AM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your query.

    You can refer the following article to find out more info about Third-party security software removal.

    Article: Third-party security software removal support in Symantec Endpoint Protection 12.1.2 and later

    http://www.symantec.com/docs/TECH195029

    You will have to create custom SEP client package with the help of SEPprep competitive tool.

    SEPprep is an unsupported tool that is designed to uninstall any competitive product automatically

    The SEPprep.ini configuration file has a number of options that control how the SEPprep tool works

    Into the SEPprep.ini configuration file manually add the product names ( McAfee agent, HIPS, site advisor) to remove it from the systems and install SEP on it.

     



  • 5.  RE: McAfee agent not uninstalling by sep

    Posted Nov 12, 2013 06:23 AM

    Hello,

    unfortunately the "uninstall other security software installed" feature does not support some very recent versions of other antiviruses, what is your McAfee product and version?



  • 6.  RE: McAfee agent not uninstalling by sep

    Broadcom Employee
    Posted Nov 13, 2013 10:06 AM

    Hi,

    Is there any update?