Dear Support,

We are facing issue in our SEPM server since march 24 2013 sepm live-update is not happening, if we do luall from run command we are getting error lu1814.

SEPM Version : 11.0.7200.1147..

Regards, 

Nagaraj Kukke

hi

post the livepdate.log file 

is your sepm updating from internet or from Luadmin?

do you use proxy?

check this document

http://service1.symantec.com/SUPPORT/sharedtech.nsf/38d4e82edf5ecb2e85256ed700450c69/b77091e36d43ec5288256da20071cdbb?OpenDocument

no change in network and live-update services is getting stopped automatically in 5sec, is it possible to reinstall the live update if yes let me know how to do it with steps.

Regards,

Nagaraj Kukke

similar threads about 1814:

https://www-secure.symantec.com/connect/forums/live-update-does-not-update-lu1814-lu-could-not-retrieve-catalog-file

http://www.symantec.com/docs/TECH101808

http://www.symantec.com/docs/TECH177465

Steps to reinstall Liveupdate on SEPM:

1. Remove Live update from "Add/ Remove Programs"

2. Reboot the machine

3. In Windows Explorer, if they are present delete the following folders, without saving the existing content:

- C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

- C:\ProgramData\Symantec\LiveUpdate

- C:\ProgramData\Application Data\Symantec\LiveUpdate

- C:\Program Files (x86)\Symantec\LiveUpdate

4. Install LU using lusetup.exe from the SEP 11.x install media (execute with local admin rights - build in administrator)

5. in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin:

- Type lucatalog -cleanup and press Enter.

- Type lucatalog -update and press Enter.

6. in  C:\Program Files (x86)\Symantec\LiveUpdate start luall.exe (execute with local admin rights)

Check this if you are still facing the issue.

Attempts to run LiveUpdate from Symantec Endpoint Protection Manager result in Error LU1832