Hello,
In Symantec Endpoint Protection 12.1,
For Liveupdate issue, you may require to check the log.liveupdate and log.lue for SEPM and SEP client respectively.
More detailed information about why LiveUpdate failed can be found in the following log file:s
<drive></drive><Drive>:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate
LiveUpdate Engine creates a log file called Log.Lue, found in -
On Windows XP and Windows server 2003:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
However, for Communication issue - check the Sylink Logs -
To enable the sylink and debug logs, check these Articles below:
How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry
http://www.symantec.com/docs/TECH104758
I would also suggest you to check the Articles below as well -
How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
http://www.symantec.com/docs/TECH95790
Hope that helps!!