Endpoint Protection

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  • 1.  License warning for old license.

    Posted Jun 17, 2013 04:13 AM

    I have a new license for SBS 2008 and have installed the .slf file and it shows OK in the Admin License page of the manager. Howerver I am still getting warning emails and the Manager Home page is still indicating I need to take license action for the old license. It appears the new license has not been properly installed. Advise sought. Should I delete the old license (even though I prefer to keep it for the record)?



  • 2.  RE: License warning for old license.

    Posted Jun 17, 2013 04:18 AM

    Yes

    remove the license and add it again.

    similar issue resolved after talking to support. the advice was to remove and add the license

    https://www-secure.symantec.com/connect/forums/loading-slf-file-shows-5-licenses-activated-only-3-are-shown-sepm



  • 3.  RE: License warning for old license.

    Posted Jun 17, 2013 04:20 AM

    Hi

    Please delete the license and install the again

    Regards

     



  • 4.  RE: License warning for old license.

    Posted Jun 17, 2013 05:00 AM

    Hi,

    Please get in touch with the license department.

    You can send an email at license@symantec.com

    Phone number: 1-800-721-3934
    Email: license@symantec.com

    Contact Us

    http://www.symantec.com/partners/support/contact-us.jsp

    Assistant & Information

    http://www.symantec.com/support/assistance_information.jsp



  • 5.  RE: License warning for old license.

    Posted Jun 17, 2013 05:18 AM

    You can delete the old one and ensure only not expired license are displayed on the Licences Menu when you go on Administrators and the sub-menu "Licences".

    Once it's done you should be fine as long as you have as much licences seats than client deployed.

    You can also check the Task "Restore licence" in order to have a look on all the licence available. If you see some of them not expired, you can restore them very simply.

    Kind Regards,

    A. Wesker



  • 6.  RE: License warning for old license.

    Broadcom Employee
    Posted Jun 17, 2013 06:05 AM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your question.

    License maintenance is a critical part of keeping your security infrastructure up to date. The following tasks are part of maintaining your Symantec product licenses:

    Backing up your product licenses.
     
     
    Keeping track of your license status.
     
     
    Renewing your license.
     
     
    Recovering a deleted license.
     
     
    Reference: Maintaining your product licenses

     



  • 7.  RE: License warning for old license.

    Trusted Advisor
    Posted Jun 17, 2013 07:06 AM

    Hello,

    I would suggest you to delete all the Expired licenses from the SEP Manager and then insert the Latest License which has been received.

    You could also try inserting the license number and try registring them again..

    Importing a license

    http://www.symantec.com/docs/HOWTO55080

    Activating your new or renewed Symantec Endpoint Protection 12.1 product license

    http://www.symantec.com/docs/HOWTO55294

    SEP 12.1 and License Concept

    https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept

    Hope that helps!!