Symantec Management Platform (Notification Server)

Hello all,

I'm in the process of migrating from NS 6.0 to ITMS 7.1 SP2, and I need a way to inventory what network printers are connected to my clients.  On NS 6 I had a report that pulled data from the Server and Share fields in the inv_aex_hw_printer_spt table.  On ITMS 7.1 I see a inv_hw_printer_windows table but it is populated almost solely with local printers.  Is there a way to collect which network printers are mapped as well?

Thanks,

Dave

This is been answered under https://www-secure.symantec.com/connect/forums/ns7-report-display-installed-printers.

In 7.1 , it should be under \Reports\Discovery and Inventory\Inventory\Cross-platform\Hardware\Printers. There are two reports:

• Count of Computers by Printer
• Computers with Installed Printers

You can drop down the printer type and select Network to look for what you want !

Here is a screenshot :

The issue for me with one of our clients was user permissions.  If you clone an inventory policy or create a new one (or just use a task) and run it according to this KB on a single test system, do you see an improved result for that system in regards to network printers?

http://www.symantec.com/docs/TECH145268

Mike,

Thanks for the KB article link, that seems to have done the trick!  I created a custom inventory policy per the article and I can now see network printer data populated in the inv_hw_printer_windows table.

Dave