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Installed SEP on Win 7

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  • 1.  Installed SEP on Win 7

    Posted Sep 03, 2010 09:56 AM

    After a successful installation of SEP on Win 7 I am getting this “No Symantec Protection technologies are Installed”. Now what is this?
     



  • 2.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:00 AM


  • 3.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:13 AM
    Hey Arvind this time thekb did not work.  Tried it still the same


  • 4.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:30 AM
    Un-install SEP..
    Delete C:\Program Files\Symatec
    C:\ProgramData\Symantec
    Reboot..
    If possible run cleanwipe..
    Then Try Installing SEP Locally.
    Either turn off UAC or Right Click on SEP.exe and "Run as Administrator"


  • 5.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:39 AM
    I don't have the new  clean wipe  for windows 7, From where should i get that,Is it ok to try the other steps


  • 6.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:43 AM
    Its Ok to try other Steps..
    Cleanwipe should always be last hope..TO get Cleanwipe 5.x ( the latest one ) you need to get in touch with Symantec Tech Support.



  • 7.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:44 AM
    If i am not wrong Cleanswipe is used to remove any prevoius or corrupted version of Symantec, I am installing an Symantec product on the machine for the first time why should i run cleanswipe then????


  • 8.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:47 AM
    kindly check permission during install & turn off UAC on win7 machine also go to start search type cmd >right click on cmd and run click on run as admin .Proceed with the install of sep (1 test machine )


  • 9.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:49 AM
    Yes Swapnil, I am performing the same while I am writing to you here.


  • 10.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:52 AM

    You can also try login to the machine with a different user account and then try installing SEP. Sometimes you get this message due to the User Profile also.


  • 11.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:57 AM
    I tried the following:

    Un-install SEP:
    Delete C:\Program Files\Symantec
    C:\ProgramData\Symantec
    Reboot..
    Disabled UAC and Right Clicked on SEP.exe and "Run as Administrator"

    However, it’s still the same.


  • 12.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:57 AM

    ok will wait for your reply

    Regards
    Swapnil
    Symantec Endpoint



  • 13.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:58 AM
    Forgot to let you guys know I am installing this as an unmanaged client.


  • 14.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 10:59 AM

    Will this be unmanaged client ?



  • 15.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:02 AM

    Please try installing SEP using admin account



  • 16.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:04 AM
    Can you please check your DCOM permissions, I have a KB that works right for XP & 2003.

    I am not sure about Windows7, give me 5 minutes, I'll confirm and post it here.


  • 17.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:06 AM
    This is a stand alone machine not connected to the Domain and I am logged in as the Administrator


  • 18.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:07 AM
    or please give permission full control only to Smcgui.exe  & give permission to HKey_Current_User\Software\Policies which means give permission to the user for read and write

    Regards
    Swapnil


  • 19.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:19 AM
    The steps are same as WIn 2003, so follow  the steps remove SEP --->Reboot the machine and then install SEP again

    Checking DCOM settings

    The last place to check rights on a computer is in its DCOM settings.

    To verify Distributed COM properties
    1. On the Windows taskbar, click Start > Run.
    2. Type the following, and then click OK:

      dcomcnfg
       
    3. Do one of the following, depending on your operating system:
      • In Windows XP/2003, click Component Services > Computers > My Computer. Then right-click My Computer and click Properties.
      • In all other versions of Windows, go on to the next step.
    4. On the Default Security or Default COM Security tab, under Default Access Permissions, click Edit Default.
    5. Verify that Administrators, Interactive, and System accounts are set to Allow Access, and then click OK.
    6. Under Default Launch Permissions, click Edit Default.
    7. Verify that the Administrators, Interactive, and System accounts are set to Allow Launch, and click OK.
    8. Do one of the following, depending on your operating system:
      • In Windows XP/2003, skip the two following steps.
      • In all other versions of Windows, go on to the next step.
    9. In the Default Configuration Permissions section, click Edit Default.
    10. In the Registry Key Permissions window, verify that the following are set to Full Control, and then click OK:

      CREATOR OWNER
      ...\Administrators
      SYSTEM
       
    11. On the Default Properties tab, verify that Default Impersonation Level is set to Identify.
    12. Click Apply, and then click OK.
    13. Restart the computer for the changes to take effect.


  • 20.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:29 AM
    Hey Prachand, If i change the Dcom will it cause any other problen to my machne?


  • 21.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:38 AM

    Try the below article for Checking rights and permissions

    Title: 'Troubleshooting Symantec AntiVirus Corporate Edition and Symantec Endpoint Protection installations: Checking rights and permissions'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2002103013521548?Open&seg=ent




  • 22.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:48 AM
    No it will not cause any issues


  • 23.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:53 AM
    Great i will do it right away, I have another 30 mins left to work on this , if its not done tonight i will pick it up tomorrow.


  • 24.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 11:55 AM
    Thats great , I have seem quiet a few issues getting resolved with correcting the DCOM settings


  • 25.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 12:11 PM
    Hi everyone,




    Just want to alert everyone this thread is now included in the Security Solutions Contest - Be King For A Week!

    Find out more here:
    https://www-secure.symantec.com/connect/blogs/secu...

    Best,

    Eric



  • 26.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 12:45 PM
    Hey , prachand i tried it , but still the same any thing else you want me to try ?


  • 27.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 12:57 PM
    Do you have any errors in the event viewer???


  • 28.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 05:21 PM
    What version of SEP are you installing and where are you installing it from?

    Also, would be helpful to know version and type of Windows 7.  I.E. 32 or 64, Home or Business, etc.

    Unmanaged client can be installed directly from the CD/DVD.



  • 29.  RE: Installed SEP on Win 7

    Posted Sep 03, 2010 07:34 PM
    Oh man, this definitely looks like a complicated problem/solution. I would have bet that running the insallation from the admin account would have solved this. Are there any account settings that may still interfere with it? Is there maybe a list of the various causes for "No Symantec Protection technologies are Installed"? I remember having a similar problem with XP once but it was easily solved. Windows 7 is a different story I guess...


  • 30.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 12:32 AM
    Remove SEP Delete following folders if present C:\Program Files\Symantec C:\Program Data\Symantec C:\Program Files\Symantec AntiVirus C:\Program Files\Common Files\Symantec Shared C:\Documents and Settings\All Users\Application Data\Symantec C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\Symantec Endpoint Protection Also delete following reg keys if present HKLM\Software\symantec HKCU\Software\symantec Install SEP (Right click on setup.exe and run as administrator ) and try..


  • 31.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 02:26 AM
    Post the Install log


  • 32.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 02:29 AM
    Just restart the sep service and see any error or warning in event vwr related to symantec 


  • 33.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 02:46 AM
    One question please let me know if you go for live update whether the its downloading the definitions for all the sep components ?


  • 34.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:30 AM

    Hey Maheshroja after the installation the live update doesnot run



  • 35.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:32 AM
    There are quite a few errors , nothing related to Symantec though


  • 36.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:33 AM
    Hey ArvindKM , i tried it  but it is still the same.


  • 37.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:36 AM
    SEP 11.6000 on a 32 bit vista business.

    I am installing it on a standlaone computer from the DVD


  • 38.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:38 AM
    Yes there are few errors.


  • 39.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:50 AM
    Login as another user which is member of local admin and see same problem is appearing or not...


  • 40.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 04:56 AM

    Can I ask how this disabled the right click button scan for viruses?  how do i enabled this?


  • 41.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 05:08 AM
    When you are launching live update

    Go to run-- type  luall can we get the error


  • 42.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 06:03 AM
    Hello Tech-No,

    Do you see sidebyside errors in the event log???
    Do you have avaya x-one communicator installed on the same machine???


  • 43.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 06:05 AM
    Hello Tech-No,

    Do you see sidebyside errors in the event log???
    Do you have avaya x-one communicator installed on the same machine???


  • 44.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 06:06 AM
    Hello Tech-No,

    Do you see sidebyside errors in the event log???
    Do you have avaya x-one communicator installed on the same machine???


  • 45.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 06:17 AM
    Windows firewall is running on your machine?



  • 46.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 06:28 AM


  • 47.  RE: Installed SEP on Win 7
    Best Answer

    Posted Sep 04, 2010 07:53 AM
    Can you please check the solution in this thread

    https://www-secure.symantec.com/connect/forums/no-symantec-protection-technology-installed


    Take the backup of the registry  and then Navigate to  HKey_Current_User\Software\Policies


    Add the account with which you have logged in to this key if it is missing and give the user read rights to this key
    .


  • 48.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 07:58 AM
    Check this  https://www-secure.symantec.com/connect/forums/no-symantec-protection-technologies-are-installed-windows-7

    DRF's picture

    For all still having the problems with missing components in SEP

    We have also had this issue and the solution provided in Document ID: 2009042115381848 brought no effect.

    We found out that the affected Machines are all in OU where "Trusted Publisher Lockdown" in the Group Policy is activated.
    Please check if your machines have also this option active in the Group Policy.
    If so, there are two ways to solve the Problem:

    1. Disable "Trusted Publisher Lockdown" in Policy
    or
    2. Import the Symantec Digital Signature to Trusted Publisher Store (IMPORTANT: Computer Store!)

    (Digital Signature can be found (and saved) in properties of each symantec executable, for example rtvscan.exe)



  • 49.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 08:01 AM
    Check this

    https://www-secure.symantec.com/connect/forums/microsoft-software-restriction-policies

     
     
    Sandeep Cheema's picture

     
    Symantec Antivirus 10 (and higher), including Endpoint Protection uses certificates in the install and also for the application to run. If a Sofware Restriction Policy is in place for the computer, and we have "trusted publishers" defined as anything other than "End Users" we will automatically check for the existance of the certificate in the "Trusted Publisher" store for the machine. If it is not there, we block the software from running, as Software Restriction Policies are designed to do.
     
     

    You can follow either of the given Options to resolve the issue

    Option 1:

    Use the MMC to copy and paste the certificate into the Trusted Publisher Store

    1. Log into the machine as an administrator (local admin rights).

    2. Launch MMC.exe

    3. Add/Remove Snap-in and Add "Certificates"

    4. Select "Computer account"

    5. Click on Next

    6. Select Local Computer

    7. Click on Finish

    8. Close Add Snap-in window.

    9. Click "Okay"

    10. Expand "Certificates (Local Computer)"

    11. Expand "Trusted Root Certification Authorities"

    12. Highlight "Certificates"

    13. Find "Symantec Root CA" or the appropriate Trusted Root Cert for the application in question.

    14. Highlight it and Right Click on it, then select "Copy"

    15. Highlight "Trusted Publishers" in the Left Pane.

    16. In the Right Pane, click on an empty spot and right click again, select "Paste"

    17. A "Certificates" folder should appear under "Trusted Publishers"

    18. Highlight it and you should see a copy of the Certificate you pasted in that store now.

    19. The service will now start successfully.

    Option 2: Use Certutil to import the certificates to the Trusted Publisher Store (certificates are exported from the Symantec applications previously)

    1. certutil -enterprise -addstore "TrustedPublisher" c:\rtvscan.cer

    NOTE: This is sufficient for SAV 10.1. For SAV 10.0.x or higher, you would also have to run the following procedure:

    Example command - <Please change the (drivename) to the corresponding drive where the certificate store is located /certificates are stored>

    1. certutil -enterprise -addstore "TrustedPublisher" c:\ccApp.cer

     

    NOTE:

     

    You will have to run the command as an administrator, and the *.cer files are those exported from the corresponding SAV executables. They are stored on the C: drive in the above given example.


  • 50.  RE: Installed SEP on Win 7

    Posted Sep 04, 2010 09:47 AM
      |   view attached
    Hi Tech_NO,

    Check if it's already checked, if so, please uncheck it which would fix the issue.

    Note: You need to update the group policy after this.



  • 51.  RE: Installed SEP on Win 7

    Posted Sep 05, 2010 09:59 PM
    yes, I do see sidebyside errors but I don't have avaya x-one communicator installed.


  • 52.  RE: Installed SEP on Win 7

    Posted Sep 05, 2010 10:03 PM
    Sorry for the delay Prachand, I was off for weekend.

    I added the system account to registry value and rebooted the machine and Now I can see all the three components.

    Thanks.


  • 53.  RE: Installed SEP on Win 7

    Posted Sep 05, 2010 10:08 PM
    Thanks Raja, it was already enabled, adding system to registery fixed the issue.