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Install wizard was interrupted before Symantec Endpoint Protection could be completely installed

  • 1.  Install wizard was interrupted before Symantec Endpoint Protection could be completely installed

    Posted Apr 10, 2013 03:48 PM
      |   view attached

    There are several documents mentionning about this error and they all point to LiveUpdate. In my case LiveUpdate is not installed, I have deleted all Symantec folder created on several attemps and Im not able to install.. I have change the Temp folder and no go.

    Windows 8 installing Endpoint Protection 12.1.2 MP 64 bits.

    Installation loads normally, everything goes nice an clean until the end it Roll back and do not install the antivirus.

    Any idea?



  • 2.  RE: Install wizard was interrupted before Symantec Endpoint Protection could be completely installed
    Best Answer

    Posted Apr 10, 2013 03:53 PM

    Check this known issue with SEP and Windows 8

    Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

    Article:TECH203996  |  Created: 2013-03-18  |  Updated: 2013-04-09  |  Article URL http://www.symantec.com/docs/TECH203996

     

    Disable Windows Defender and remove KB2781197 to see if this is the issue and if not than we can rule it out.

    Also, post the SEP_INST.log file.



  • 3.  RE: Install wizard was interrupted before Symantec Endpoint Protection could be completely installed

    Posted Apr 10, 2013 04:55 PM

    Issue resolved. Thanks :-)



  • 4.  RE: Install wizard was interrupted before Symantec Endpoint Protection could be completely installed

    Posted Apr 10, 2013 05:03 PM

    Great! Glad to help.



  • 5.  RE: Install wizard was interrupted before Symantec Endpoint Protection could be completely installed

    Posted May 03, 2013 02:31 AM

    I cannot remove a KB and disable windows defender on about 50 PCs.

    Is there another fix for it?



  • 6.  RE: Install wizard was interrupted before Symantec Endpoint Protection could be completely installed

    Posted May 04, 2013 12:41 PM

    Not yet. The KB article will be updated when a fix is known.