Endpoint Protection

Symantec Endpoint Protection Manager is unable to access a remote resource. The "...\tomcat\temp\index[X].html (The system cannot find the file specified)" messages generally indicate that the SEPM is not able to access current Symantec threat information over an Internet connection. In another instance, the SEPM points to the external LiveUpdate Administrator to download the definitions and the index file is never cleared on the Symantec Endpoint Protection Manager.

-Check if there is any ISA server.
* to configure the ISA server:

How to do this in ISA 2004.

1.) Open ISA Server Management
2.) Go to Arrays then double click on your server name.
3.) Click on Firewall Policy
4.) In the right pane choose Toolbox
5.) Click on Network Objects
6.) Select Url Sets
7.) Right click and get New Url Set
8.) Input the name of URL set and the address:
Then

1.) Open ISA Server Management
2.) Go to Arrays then double click on your server name.
3.) Click on Firewall Policy
4.) In the right pane choose Tasks
5.) Under System Policy Tasks click on Edit System Policy
6.) At the end of the list find out category Various and Allowed Sites
7.) Click on Add and choose your URL set which contains the blocked site Obviously on the Firewall Policy you will have to allow the LiveUpdate Traffic.

-Check if there is any proxy in the environment.
-click on the IE internet options -->connections tab--> LAN settings
-please configure the similar settings on the Symantec Endpoint Protection Manager
Admin tab-->server-->right click on the name of the server and choose the proxy settings.
-Enter the proxy settings and press ok.
-If customer is using a LiveUpdate Administrator, by pass and use the default LiveUpdate server settings and press ok.
-click on the Download LiveUpdate Content button on the Symantec Endpoint Protection Manager admin->server tab.
-after a successful download of the content you will be able to see that it cleared out the index file.
-run the server activity log again from the Monitors-->logs.
-You will not see the error message again.