Endpoint Protection

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  • 1.  Incorrect email alert ( Out-of-Date Clients Triggering Notification)

    Posted Dec 17, 2012 08:33 PM

    There is a email alert for any client has the protection content older than 2 days. I capture the message for sharing this incorrect alert.

    I do not know how Symantec count this 2 days difference. And the message says that "All online clients have been updated to the latest virus definitions". So, when is the latest virus definitions. I want to say the message is not clear and not correct at all.



  • 2.  RE: Incorrect email alert ( Out-of-Date Clients Triggering Notification)

    Posted Dec 17, 2012 08:37 PM

    This is for Download Protection, not AV defs. Download Protection definitions are for reputation scanning used by Download Insight

    This looks to be a cosmetic issue. What version are you running?



  • 3.  RE: Incorrect email alert ( Out-of-Date Clients Triggering Notification)
    Best Answer

    Broadcom Employee
    Posted Dec 18, 2012 03:39 AM

    Hi Dickson,

    There was a known issue and fixed in SEP 12.1 RU2 release.

    Check this following information.

    Out-of-date virus definition notifications are incorrect
    Fix ID: 2863845
    Symptom: Out-of-date virus definition notifications are incorrect.
    Solution: Notifications now show the correct information.
     


  • 4.  RE: Incorrect email alert ( Out-of-Date Clients Triggering Notification)

    Broadcom Employee
    Posted Jan 10, 2013 05:13 AM

    Hi,

    Could you please update this thread?

    If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you