Workflow Soluiton

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  • 1.  How to you make a report linked to the associated task.

    Posted Apr 15, 2010 12:25 PM
    I'm using Workflow and ServiceDesk. The "out of the box" reports on the ServiceDesk link back to the ticket / task. I'm trying to write my first report from scratch but I can't figure out how to make it link to the ticket/task. I'm sure it's something easy and I'm just missing it.

    Thanks
    Chad


  • 2.  RE: How to you make a report linked to the associated task.

    Posted Apr 21, 2010 02:48 PM
    use one of the link button components, merge the prefix URL and the Process_id of the record as a complete link to open PVP of that ticket.  Hope this helps. - Cheers


  • 3.  RE: How to you make a report linked to the associated task.

    Posted Apr 22, 2010 11:17 AM
    In workflow's processmanager there is a "Reports" section. This is where I need to create a linkable reports.

    Example: I have a list of change managment tickets created using SQL(this facilitates our Change Management Meeting), I want to make the list of processids links so when clicked the open the task page. 

    I hope that is a bit clearer.

    Thanks
    Chad


  • 4.  RE: How to you make a report linked to the associated task.

    Posted Apr 23, 2010 03:52 PM

    Top of the Morning

    I use SQL Reporting Services exclusively for all my Helpdesk 6.5 reports

    While we do have SD7 up and running in a Dev environment, I have not gotten into the report wizards yet

    For 6.5 this what I use as a link from a SQL Report running on my SQL Report Server...it brings you right into the Altiris Incident

    In put this bit of code behind the textbox containing the Incident Number

    Textbox Properties>jump to URL....

    ="http://servername/AeXHD/worker/default.aspx?cmd=viewItem&id="&Fields!number.Value &""


     



  • 5.  RE: How to you make a report linked to the associated task.

    Posted Jul 07, 2010 11:20 PM
      |   view attached
    If I remember right it's not well documented you need to make sure that for the Task or Process filter that you 'Include XXXX Actions'  I attached a screenshot.  Let me know if that does't get you what you need.

    stuper2