Endpoint Protection

Dear Team,

Kindly suggest me to how to change "client password protection" in Symantec Endpoint Protection Manager:

I have did following steps:

Did you try uninstalling SEP with the abcd1234 passwor? 

The additional asterix will be added but it doesn't mean that the password has changed

yes the number of stars will be different, it will not be exact alpahbet numbers you have set the password.

still I can't see new password during uninstalling SEP and also client services.

If you provide a small password also ,while editing back it will show that the field is filled with stars.This is due to security reason.After the new policy received by the clients you will be able to use the same password which you configured in the console for uninstallation...

Hi Pete,

My mean is that; If I put new password for stopping client services for entire sep clients and uninstalling of SEP. I tried to put new password but its not applying at client machines and still user are able to change the SEP client services like stop/start.

All sep client machines are updated and reporting to SEP-M.

Regards,

Simon

As per the screenhot you selected only unistallation not for stopping smc service.If you check the stoping of smc service it will be a new policy.Assure that after checking the same clients are received new policy.You may use policy serial number for verifying the same....

Hi Aravind,

Yes I do understand but my environment is LAN only where only few notebook are connected with SEP-M and I did same steps at today morning to till this time but I don't show this much time will consume for applying new policy. After applying new policy than I went to my cabin and wait upto 5-6 hours for looking new changes but every steps failed and can't see new password in SEP client.

I have done centrailized policy for blocking autorun.inf file which is applying for client machines but expect this new password policy.

Thanks,

Simon

Restart your system once and try...

Waited

Well here is little strange about password character:

I just have 6 character length of password but If I go to same window than I will see more than character (**************) but my password length is only 6 (******). Once I gave 6 length of password than next time I will see more than length of password.

But password which is given by me is not applying and I tried on same machine where SEP-M is installed and SEP.

Thanks,

Simon

I restarted sep client machine and as well SEP-M machine but no output after that.

Can you double check the policy serial number once.In sever you can find this in the details tab in the clients page.In the client you can find in GUI--->Help and support -->troubleshooting.

Hi,

Make sure policy inheritance is turn on ?

If it is unchecked then it won't applied.

how u r trying to stop the symantec services, if you doing it from services.msc then it wont work

start -run

smc -stop

this should ask for the password, check if thats acception  your new password

open the sep interface and click help and support and update policy

try to uninstall..it should take u r new password.

Dear All,

Now problem has been resolved. Thanks to all of you for correcting my mistake.

But still I have doubt with services.msc because if I try through RUN console than I can see password window but same is not from services.msc.

Is there any way to restrict the SEP services from services.msc like password protection?

Thanks,

Simon

Let me explain, 

when  you are in services.msc , you see symantec management client services( this is smc.exe)

this service will not have any option to stop, start, or disable, all things will be grayed out...

the only way u can stop is via cmd prompt or run

i.e. smc -stop

You are all set :)