So, it would still work if you disable Add in right?
Fix was to upgrade RU1 MP1 not sure if you are already in this version.
whats the verion of outlook? using office 365?
https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-121-blocking-emails
From one of the symantec document
If a mail security program like Symantec Mail Security for MS Exchange (SMSMSE) is installed on the company's Exchange server or elsewhere in the mail flow (a dedicated mail scanning appliance, for instance) then any threats or other unwanted content should be cleaned long before the messages reach the end users. SEP's optional mail scanning components are of most use only in very small offices or unmanaged deployments. If a proper solution is implemented elsewhere in the mail architecture, then the SEP plug-in adds provides very limited return for its resource usage.
The SEP 12.1 Outlook plug-in is supported for Microsoft Outlook 2010 on both 32 and 64 bit versions.
if you already have this place then better to disable the Add-on