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Getting warnings about SEPM not updating Centralized Reputation Settings

ℬrίαη

ℬrίαηFeb 13, 2013 08:35 PM

Link is working
Migration User

Migration UserFeb 13, 2013 08:37 PM

No Brian,When i am open same error showing.
ℬrίαη

ℬrίαηFeb 13, 2013 08:42 PM

Working fine for me
Migration User

Migration UserFeb 13, 2013 08:50 PM

Strange That link not working my side..

  • 1.  Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 12:41 AM

    I upgraded our two SEPM servers to 12.1.2 about 2-3 weeks ago and I just started getting warnings stating that "Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs failed to update" and in the error description it says "Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1 RU2."

    I checked the liveupdate downloads and it says that the Centralized Reputation Settings 12.1 RU2 have not been downloaded since August 13, 2012 which makes it evern more surprising that I am only now getting these warning messages.

    I tried downloading liveupdate content and everything succeeds except the Centralized Reputation Settings 12.1 RU2 and does not give me an other error information other than 'could not update'.

    Is anyone else having this problem in 12.1.2?



  • 2.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 12:44 AM

    HI,

    Check this artical may be help

    Centralized Reputation Settings 12.1" appears not to update in Symantec Endpoint Protection Manager

    Article:TECH199619  |  Created: 2012-11-12  |  Updated: 2012-11-12  |  Article URL http://www.symantec.com/docs/TECH199619

     



  • 3.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings
    Best Answer

    Posted Feb 13, 2013 12:46 AM

    Hi,

    Please check with this link...

    http://www.symantec.com/business/support/index?page=content&id=TECH199619



  • 4.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 12:58 AM

    Thanks for the quick response. The only problem is that my servers are setup to send e-mails for warnings and above on system and replication errors. Is changing the severity of the e-mails to error and above the only way to eliminate the e-mails about the reputation settings not updating?



  • 5.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 01:47 AM

    HI,

    I hope there i no way , Email notifiaction setting preconfigured.

    You can try to change severity level.



  • 6.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 10:12 AM

    We have also started to see this message.

    The issue isn't that the definitions are old - I understand that they don't get updated as often.  The issue is that this one particular update has started failing with the message:

    Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1 RU2.

     

    We have been running 12.1.2015.2015 for months.  Nothing has changed that I am aware of.  The update started failing two days ago.  All other definitions are updating fine.



  • 7.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Trusted Advisor
    Posted Feb 13, 2013 10:15 AM

    Hello,

    Symantec is aware of this issue and we are investigating this issue.

    I would request you and all other facing this issue to Create a Case with Symantec Technical Support.

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_t...

    Hope that helps!!


  • 8.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 12:45 PM

    We started seeing this error yesterday as well.  Hope there is a fix coming soon.



  • 9.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Broadcom Employee
    Posted Feb 13, 2013 05:26 PM

    Hi All,

    We have resolved the issue and everything should be good to go now.

    We will have a document published on this in a little more detail.
    http://www.symantec.com/business/support/index?page=content&id=TECH202762

    Thanks for the details and your patience while we hammered this out.

    Brandon



  • 10.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 08:26 PM

    HI Brandon,

    Attached URL not open showing error Please fix the issue.



  • 11.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 08:35 PM

    Link is working



  • 12.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 08:37 PM

    No Brian,When i am open same error showing.



  • 13.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 08:42 PM
    Working fine for me


  • 14.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 08:50 PM

    Strange That link not working my side..laugh



  • 15.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Posted Feb 13, 2013 09:51 PM

    From the article:

    Problem



    The Symantec Endpoint Protection Manager (SEPM) shows that LiveUpdate was successful but says "Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1".

    You may also see Event Viewer warnings with the same information.


    Error



    The Log.LiveUpdate file shows the following errors (snippet):

    Unknown function name GetSiloID was used

    PreCondition evaluation aborted with error code 5

    Aborted patch with EES code: LU1849; Product: SEPM Iron Settings v12.1

     

    In the SEPM under Admin -> Servers -> Local Site you see the following entry in the mini log section on the bottom-right. This mini log only shows the last 10 Server Activity entries.

    Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1 <RU version>.

     

    You can view a more expansive list of the SEPM logs by going to Monitors -> Logs and selecting Log Type: "System" and Log Content: "Server Activity" and hitting the View Log button. Here you'll see the same error as listed above.


    Solution



    This issue has been resolved.

     



  • 16.  RE: Getting warnings about SEPM not updating Centralized Reputation Settings

    Broadcom Employee
    Posted Feb 14, 2013 11:23 AM

    Hi,

    This info is available in public KB as well

    Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1

    http://www.symantec.com/docs/TECH187656