Endpoint Protection

Good morning all,

I forgot my admin password into SEPM, kindly advise how i can log in to manage my clients from the server.

Regards.

Hello,

Since you are running SEP 11.x, here are the steps - 

To reset the administrator password

1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click resetpass.bat. 

   The user name and password are reset to admin.

4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

In case of SEPM 12.1, check these articles:

Resetting a forgotten password

http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

http://www.symantec.com/docs/HOWTO54992

Hope that helps!!

then Run the RESETPASS.bat file from the command prompt
In the command prompt browse to the path  
C:\program files\Symantec\Symantec Endpoint Protection Manager\tools\resetpass
 

When you'll hit enter you'll see ENGLISH
 
Close the command prompt Try logging into the SEPM
username:admin
password:admin
 

If you are using 12.1 version , restpass will not be available.

Click on the forgot password link . It will ask for email adress fill it up, password will be emailed

After the Symantec\Symantec Endpoint Protection Manager\  folder, i did not find the \tool\resetpass folder.

kindly advise where else to find this or whata else to do? theSEPM was installed by an outsourced company and they are not so prompt with their support.

Help!!!

whats the directory structure look like?

can you post the screenshot?

can you search for the file name of all the disks for reset.bat?

Hello,

What version of SEPM are you running?

SEPM 11.x OR SEPM 12.1.2015 OR SEPM 12.1.3001 ?

In case of SEPM 12.1, check these articles:

Resetting a forgotten password

http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

http://www.symantec.com/docs/HOWTO54992

Hope that helps!!

reset pass is available only with version 11.x you must be running 12.x version.

when you open the Symantec manager console. do you see the option Forgot your password?

click on that ,it will email you the password.

To verify the Email Address (admin Mail Reciptants):

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc folder.
3.Double-click the sepm_settings.properties file and open with notepad:

admin Email Address is here:
adminMailReciptants=......

On the logon screen for the SEPM, click "Forgot your password?"

Fill in the User name for the administrator and click "Temporary Password"

You will receive an email with a link to activate the temporary password.

HI, 

To reset a forgotten password

1.    On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager.

2.    In the Logon screen, click Forgot your password?.

3.    In the Forgot Password dialog box, type the user name for the account for which to reset the password.

For domain administrators and limited administrators, type the domain name for the account. If you did not set up domains, leave the domain field blank.

4.    Click Temporary Password.

An email that contains a link to activate the temporary password is sent to the administrator.

As a security precaution, the administrator must change the temporary password immediately after logging on.

Regards

Ajin

Thanks team, i appreciate.

Finally got the right location of the file to reset password (wasn't C: but D: on my server) :).

it worked after reset and i can manage well now.

Hello,

Thank you for updating us with the solution.