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Firewall is Malfunctioning V 12.1

ℬrίαη

ℬrίαηOct 13, 2012 12:19 PM

Migration User

Migration UserOct 17, 2012 08:22 AM

  • 1.  Firewall is Malfunctioning V 12.1

    Posted Oct 13, 2012 11:27 AM

    Hello,

    Most of my client systems shows error as "Firewall is not fumctioning correctly. Your protection definations may be damage or your product installation may be corrupt".

    Please see error

    Please advice........

     

     



  • 2.  RE: Firewall is Malfunctioning V 12.1

    Posted Oct 13, 2012 11:35 AM


  • 3.  RE: Firewall is Malfunctioning V 12.1

    Posted Oct 13, 2012 11:42 AM

    Ashish,

     

    I aready have the new version 12.1 RU1 MP1 how i fix this has have more than 200 system with same issue.

    Please advice

     



  • 4.  RE: Firewall is Malfunctioning V 12.1



  • 5.  RE: Firewall is Malfunctioning V 12.1

    Posted Oct 13, 2012 12:19 PM

    Did you reboot?

    Try a repair



  • 6.  RE: Firewall is Malfunctioning V 12.1

    Posted Oct 13, 2012 12:35 PM

    You can try these steps:

     - Uninstall Network Threat Protection

     - Reboot

     - Reinstall Network Threat Protection

     - Reboot

     

    If it works, you can apply this widely using Auto-upgrade (http://www.symantec.com/docs/TECH90936).

     



  • 7.  RE: Firewall is Malfunctioning V 12.1

    Trusted Advisor
    Posted Oct 13, 2012 02:01 PM

    Hello,

    Could you try visiting the Device Manager > View > Show hidden devices > Check if you have any yellow exclamation OR Red X under "Network Adapters" Or "Non-Plug and Play Drivers"?

    Also try removing the  Network Threat Protection (NTP) component, then reboot the machine and install it again.

    1. Windows Control Panel Add or Remove Programs Symantec Endpoint Protection Change > Modify >  Network Threat Protection Entire feature will be unavailable.
    2. Reboot
    3. Windows Control Panel Add or Remove Programs Symantec Endpoint Protection Change > Modify >  Network Threat Protection Entire feature will be installed on local hard drive.
    4. Reboot

    OR 

    TRY installing the SEP 12.1 RU1 and check if that resolves the issue.

    If the issue still persists, Try Running the Cleanwipe version 12.1 (available with Technical Support)

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool

    Also, check this similar threads:

    https://www-secure.symantec.com/connect/forums/sep-12-issue-firewall-malfunctioning

    https://www-secure.symantec.com/connect/forums/sep-12x-betafirewall-malfunctioning

    https://www-secure.symantec.com/connect/forums/sep-121-firewall-malfunctioning-firewall-driver-not-loaded

    Hope that helps!!



  • 8.  RE: Firewall is Malfunctioning V 12.1

    Posted Oct 17, 2012 08:22 AM

    Hi

    Repair the SEP client and reboot....

    Regards

     



  • 9.  RE: Firewall is Malfunctioning V 12.1

    Posted Mar 04, 2013 06:38 AM

    tried this but not working, again geeting yellow dot

     



  • 10.  RE: Firewall is Malfunctioning V 12.1

    Posted Mar 04, 2013 06:44 AM

    Hi Tushar..

    ohhhh after 4 month you can revert this thread.



  • 11.  RE: Firewall is Malfunctioning V 12.1

    Posted Mar 04, 2013 06:50 AM

    Hello Tushar,

    Your problem not yet resolved ...??

    You should contact us earliar after 4 month you are posting comment.

    Please share screen shot with us.



  • 12.  RE: Firewall is Malfunctioning V 12.1

    Posted Mar 05, 2013 06:45 PM

    If you are seeing over 200 clients with the yellow dot, I would suggest the following:

     

    1) Upgrade the master server to the latest SEPM (now = 12.0.2 RU2)

    2) Run a repair from add/remove on the SEPM server.

    3) You should be running the SEP firewall and not the windows firewall.

    4) Test clients (a few by upgrading them to RU2.  Make sure you do NOT install SEP clients using the CD.  Only Push install from the master.

    5) Check the event logs on both the master and a few of the clients.

    6) Make sure clients are running SEP firewall, not Windows.

    7)  Also, try on one client uninstalling SEP client completely and then get a copy of cleanwipe from support and run that.  Make sure all folders relating to SEP or Symantec or liveupdate are gone.  If you have netbackup, Backup Exec, or other Symantec products, remove them too.  Get client clean.

    8) push install the client

    9) Check your NTP policies.  Are you blocking something you should not block?

     

    If this affects 200 clients, either you have a bad package or something is not right on the master SEPM.  Make sure you are not running UNMANAGED clients (installed from the CD).  Also, make sure you did NOT install the client on an image (GHOST) unless you are going to use the Sylinkdrop utility for fix the communication parameters.

     



  • 13.  RE: Firewall is Malfunctioning V 12.1

    Posted Jun 20, 2013 02:13 AM

    Check out the below link to know the steps to resolve the "Firewall Malfunctioning" issue due to "Firewall driver is not loaded", this will guide you to do Manuall bind teefer driver to NIC

    https://www-secure.symantec.com/connect/blogs/firewall-malfunctioning-firewall-driver-not-loaded



  • 14.  RE: Firewall is Malfunctioning V 12.1

    Posted Jun 20, 2013 02:57 AM

    Hi,

    Remove SEP Firewall from add/remove program-->Symantec endpoint protection-->change

    reboot the computer and then reinstall firewall feature in sep.

    it will be resolved.