Solution 1: After migration from SAV, the computer was not restarted
- Restart the computer to finish the uninstall of SAV.
Solution 2: Corrupted Virus Definitions
- Follow the instructions in this article to run the Intelligent Updater on the client machine to update the definitions:
Solution 3: Incorrect DCOM Permissions prior to installation
-
- Uninstall SEP
- Change DCOM permissions
- Re-install SEP
To change the Default Impersonation Level using Dcomcnfg.exe
-
- On the Windows taskbar, click Start > Run.
- Type the following: dcomcnfg.exe
- Click OK.
- Perform one of the following:
- In Windows 2003/XP, expand Component Services, and then expand Computers. Right-click My Computer, and clickProperties. On the Default Properties tab, on the Default Impersonation Level menu, click Identify.
- In Windows 2000, on the Default Properties tab, on the Default Impersonation Level menu, click Identify.
- Click OK.
Solution 4: Services not started or set to disabled
Start and set Symantec services to 'Automatic' startup type
- Open the Windows Services Console
- Click START > Run
- Type and execute command 'Services.msc'
- Make sure that the following services are started and set to 'Automatic'
- Symantec Endpoint Protection
- Symantec Event Manager
- Symantec Management Client
- Symantec Settings Manager
If the above services are not set to 'Automatic' follow the below steps for each.
- Select and right click 'Symantec *Service Name*'
- Select 'Properties'
- Change 'Startup Type' to 'Automatic'
- Click 'Apply'
If the above services are set to automatic, but are not started, follow the below steps.
- Select and right click 'Symantec *Service Name*'
- Click 'Start' to start the service.
- The Symantec Services should now be Started and set to 'Automatic' startup type.