Endpoint Protection

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  • 1.  error roll back

    Posted Apr 08, 2013 01:34 AM
      |   view attached

    hi everyone,

     

    when i try to install manually the SEP client on a window 8 pro, SEP will  roll back please see attached file. SEP 12.1 ru2

    Attachment(s)

    zip
    SEP_INST_error.zip   214 KB 1 version


  • 2.  RE: error roll back

    Posted Apr 08, 2013 01:39 AM

    Hello,

    Try to Disable Windows Defender

    That's is known issue

    Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

    Article:TECH203996  |  Created: 2013-03-18  |  Updated: 2013-03-18  |  Article URL http://www.symantec.com/docs/TECH203996

     

    Check mithun Comments below thread

    https://www-secure.symantec.com/connect/forums/cannot-install-sep-12-new-dell-laptop#comment-8530551



  • 3.  RE: error roll back

    Posted Apr 08, 2013 01:59 AM

     

    Hi,

    There is a known issue, Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers. Please refer to below technote for more details. Check whether you are having the same issue.

    http://www.symantec.com/docs/TECH203996

    Refer this thread as well:

    https://www-secure.symantec.com/connect/forums/121...

     



  • 4.  RE: error roll back

    Posted Apr 08, 2013 03:39 AM

    Seems to be a permission issue, follow this document. check if all the registry keys have appropriate permissions.

     

     

    SEP installation issue Error 1920 (SepMasterService) failed to start



  • 5.  RE: error roll back

    Posted Apr 08, 2013 06:10 AM

    Is it fully patched?

    If so, disable Windows Defender and remove KB2781197 and try the install again



  • 6.  RE: error roll back

    Trusted Advisor
    Posted Jun 12, 2013 12:10 PM

    Hello,

    This problem is fixed in the Latest version of Symantec Endpoint Protection 12.1 Release Update 3 (12.1 RU3) which has been released on June 6 2013.

    New fixes and features in Symantec Endpoint Protection 12.1.3

    http://www.symantec.com/docs/TECH206828

    After applying Microsoft update KB2781197 to a Windows 8 computer, the Symantec Endpoint Protection client installer fails

    Fix ID: 3123310

    Solution: For installations on Windows 8, removed the option to enable/disable Windows Defender after install, as this is no longer supported. Windows Security Center (WSC) will automatically disable Windows Defender when Symantec Endpoint Protection registers with WSC.

    For information on how to obtain the latest build of Symantec Endpoint Protection, read ‘Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control

    For more - Check these BLOG's:

    1) Latest Symantec Endpoint Protection Released - SEP 12.1.RU3

    https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3

    2) What's new with Latest Symantec Endpoint Protection SEP 12.1.RU3

    https://www-secure.symantec.com/connect/blogs/whats-new-latest-symantec-endpoint-protection-sep-121ru3

    3) Knowledgebase Articles for Symantec Endpoint Protection 12.1. RU3

    https://www-secure.symantec.com/connect/blogs/knowledgebase-articles-symantec-endpoint-protection-121-ru3

    4) Knowledgebase Articles for Symantec Endpoint Protection SBE 12.1. RU3

    https://www-secure.symantec.com/connect/blogs/knowledgebase-articles-symantec-endpoint-protection-sbe-121-ru3

    Hope that helps!!



  • 7.  RE: error roll back

    Posted Jun 14, 2013 07:21 AM

    Hi

    Please install SEP 12.1 RU3

    Regards

     



  • 8.  RE: error roll back

    Posted Jun 14, 2013 07:27 AM

    Agree with Mithun S.

    There was a problem in SEP 12.1 RU2 with Window 8, which has fixed in SEP 12.1 RU3.

    So you can install that one.