Endpoint Protection

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  • 1.  Error 11501: Unable to create the database for Symantec Enpoint Protection Manager

    Posted Oct 23, 2012 01:16 PM

    Continue to get Error 11501: Unable to create the database for Symantec Enpoint Protection Manager during the installation.  However when we create a Database Server: ServerName/Instance it works!

    Symantec documentation states unnamed database instance is supported however it's not working for some reason.

    Please advise

    install_log.err

    java.sql.SQLException: Network error IOException: Connection refused: connect

     

     

    Database Server: ServerName
    SQL Server Port: 1433
    Database Name: sem5
    Authentication: Windows Authentication
    User: service account
    Password: ***************
    Confirm Password: ***************
    SQL Client Folder: C:\Program Files\Microsoft SQL Server\100\Tools\Binn
    Database data folder:

     

    Server Notes:

    • Windows 2008 R2 with SQL 2008 R2 Installed
    • Symantec_Endpoint_Protection_12.1 RU1
    • Domain
    • Using Remote Desktop to connect to server (since it is in another state)
    • Windows Firewall Disabledc (corporate policy)
    • Configured SQL to enable TCP/IP for InstanceName on port 1433
    • Microsoft Bitlocker encryption database on the same SQL server
    • Microsoft SQL Server Native Client 10.0 is installed
    • ODBC Connection test was successful
    • remote connection on the SQL server is enabled

     



     



  • 2.  RE: Error 11501: Unable to create the database for Symantec Enpoint Protection Manager

    Posted Oct 23, 2012 01:32 PM

    Have you seen this:

     

    Error 11501: Unable to create the database for Symantec Endpoint Protection Manager

    https://www.symantec.com/business/support/index?page=content&id=TECH95291



  • 3.  RE: Error 11501: Unable to create the database for Symantec Enpoint Protection Manager

    Posted Oct 23, 2012 01:41 PM

    Hello Etillman,

     

    Did you follow all the recommendations and instructions on the KB article below ?

    => http://www.symantec.com/business/support/index?page=content&id=TECH95291

    And especially the internal notes section.

    Internal Note

    This error will also occur when 1434 UDP is being blocked between the SEPM Server and SQL Server. A quick check is to download PortQuery from Microsoft and run the following command: "portqry.exe -n yourservername -p UDP -e 1434". This would be ran on the SEPM Server and "yourservername" should equal the remote SQL server. A successfull query will return information such as InstanceName, Port, Version of SQL. If UDP 1434 is being blocked the only response you'll see is "Filtered" in which you'll need to allow communication on 1434 UDP bi-directionally.

     

    Kind Regards,

    A. Wesker

     

     

    Edit: Oops Brian already mentioned it sorry ;-)



  • 4.  RE: Error 11501: Unable to create the database for Symantec Enpoint Protection Manager

    Posted Oct 23, 2012 01:51 PM

    The following is already enabed and working.

    Microsoft SQL Server 2005 or 2008:
    In SQL Server Configuration Manager, go to SQL Server Network Configuration > Protocols for MSSQLSERVER, and enable TCP/IP protocol.



  • 5.  RE: Error 11501: Unable to create the database for Symantec Enpoint Protection Manager

    Trusted Advisor
    Posted Oct 23, 2012 03:17 PM


  • 6.  RE: Error 11501: Unable to create the database for Symantec Enpoint Protection Manager

    Posted Oct 23, 2012 08:51 PM

    I will give PortQuery.exe a try and let you know.

    Thanks,