Endpoint Protection Small Business Edition

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  • 1.  Download Symantec Endpoint Recovery Tool

    Posted Jan 13, 2011 10:39 AM

    Does anyone know where I can download the Symantec Endpoint Recovery Tool? I have been using Symantec's small business products for over 5 years now and have been getting increasingly frustrated with the lack of support they offer us these days.

    Recently I was attacked by a number of rootkits as well as Fake AV viruses and the only way I was able to clean the systems was by using an alternate venders AV Boot CD. Now I don't want to be a pain in the butt however the CEO of my company saw me scanning and asked why I was not using a Symantec disk to clean our PC's. I felt like an idiot explaining to him that our AV product does not offer a AV Boot disk and that several other venders do. So of course he asked why we don't use their AV then. My only answer was that I know Symantec's product, he told me to learn a new one.

    Now I know that since I am using the small business version I do not have access to the Symantec Endpoint Recovery Tool, which is Symantec's version of an AV Boot disk, but does anyone know how to build one from say a PE builder program? Or is there any way I can buy one from Symantec? I just want a copy people can see me scanning with so they stop asking me why I am not using our AV. The techs and sales seem at a loss or don't even know what I am talking about so any ideas would help!



  • 2.  RE: Download Symantec Endpoint Recovery Tool

    Posted Jan 13, 2011 10:51 AM

    Hello Mjmartino,

     

    The tool is found on Fileconnect. Do you have access to Fileconnect? Are you saying that SEP 12 users do not have access to the tool?

     

    https://fileconnect.symantec.com/licenselogin.jsp?localeStr=en_US

     

    Best,

    Thomas



  • 3.  RE: Download Symantec Endpoint Recovery Tool

    Posted Jan 13, 2011 11:07 AM

    Yes SEP 12 users do not have access to the tool. It is not on file connect for us and Symantec tech supp told me I would have to buy SEP 11.0.6 if I wanted it. I am just looking for any way to get it besides buying a second license for all my PC's



  • 4.  RE: Download Symantec Endpoint Recovery Tool

    Posted Jan 13, 2011 11:13 AM

    Let me do some research on this matter and get back to you later today.

     

    Thomas



  • 5.  RE: Download Symantec Endpoint Recovery Tool

    Posted Jan 13, 2011 01:08 PM

    If you open a case with Technical Support, they can provide a link to download SERT from the FileShare website. You are entitled to use it.

    I agree that it should be available on FileConnect for SEP SBE 12 customers.

     

    MJD



  • 6.  RE: Download Symantec Endpoint Recovery Tool

    Posted Jan 13, 2011 01:12 PM

    Case 413-580-949 opened, download info sent to user.

    Thanks goes to Michael for supplying me the information.

     

    Best,

    Thomas