Data Loss Prevention

 View Only
  • 1.  DLP Agent (Kvoop.exe) make CPU upto 50%

    Posted Dec 26, 2012 12:21 PM

    Hi:

        I got a problem, When i send e-mail from my mail client (Outlook 2007), the process kvoop.exe would make CPU upto 50%.

        Pls give me a hand.

        1. Version 11.6

        2. OS Windows 7 (32bit)

        3. Mail Client Outlook 2007

        4. it's happened when there is a attachment in email (pdf, zip etc.)



  • 2.  RE: DLP Agent (Kvoop.exe) make CPU upto 50%

    Posted Dec 26, 2012 12:25 PM

    HI,

    Check mithun Comments

    Mithun Sanghavi Symantec Employee Technical Support Accredited

    Hello,

    It is recommeded to have certain Exclsuions created when SEP and DLP are installed on the same machine.

    I would request you to contact the DLP (Vontu) Technical Support for the same.

    Also, check this Article: https://www-secure.symantec.com/connect/articles/exclude-sep-agent-dlp-endpoint-agent-configuration

    The Kvoop.exe is the one that scans the computer when you are running Endpoint Discovery to find confidential information stored on the Endpoint system. It is a process that is part of SMS SMTP 5 and it performs out-of-process (that's what oop in kvoop stands for) True Type file identification and filtering.

    Reference:

    https://www-secure.symantec.com/connect/forums/what-does-kvoopexe-do-symantec-dlp

    https://www-secure.symantec.com/connect/forums/what-kvoopexe

    Hope that helps!!

    Reference

    https://www-secure.symantec.com/connect/forums/kvoopexe-taking-maximum-cpu-utilization



  • 3.  RE: DLP Agent (Kvoop.exe) make CPU upto 50%

    Broadcom Employee
    Posted Dec 26, 2012 12:45 PM

    are the attachments huge in size?

    does it happe only during email sent as an attachment?