Endpoint Protection

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  • 1.  Could not scan [x] files inside [directory]

    Posted Sep 19, 2013 02:01 PM

    Hi again,

    I'm faced today a strange problem wich was related to scanning the files. one of my user was trying to scan his computer and in Application logs we found that there was about 100s of notifications related to that...

    client desktop is Windows 7, UAC is disabled. User has no Administrative priviledges.

    even i created a new partition, moved those files there, but the same error..

    my last step was to grant him temporaryly admin rights.

    after that all files were scanned...

     

    any ideas?

     

     

    Event Computer User Logged By Description Date and Time
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 2 files inside c:\Docs\22\16th Report v2.0.docx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 1 files inside c:\Docs\22\Attachments.zip due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 3 files inside c:\Docs\Project\From\Full- DK.pptx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 1 files inside c:\Docs\DLP Project\PROPOSAL.docx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 2 files inside c:\Docs\Proj\Sym012010\SecDC.ppsx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 11 files inside c:\Docs\Project\Sym\Sym_v5\Sy_Mob_1.2_US.EXE due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 2 files inside c:\Docs\downloads\DLP 11.1 RFP Template & Response.zip due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 2 files inside c:\Docs\down\ist10_11_12.xlsx due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:13
    Scan Omission HQCLIENT1 tuser04 Manual scan Could not scan 43 files inside c:\Las_M\401c.cab due to extraction errors encountered by the Decomposer Engines. 9/6/2013 10:14

     



  • 2.  RE: Could not scan [x] files inside [directory]

    Trusted Advisor
    Posted Sep 19, 2013 02:53 PM

    Hello,

    What version of SEP 11.x are you running?

    The errors do not indicate a malfunction in the product. The decomposer errors cannot be eliminated from system logs; they may be useful in alerting a customer to corrupt archives or deeply-compressed files that should be excluded from scans.

    For other causes and solutions, see the related article: 

    Symantec AntiVirus Error: "Could not scan [#] files inside [path][filename] due to extraction errors encountered by the Decomposer Engines" during a scan

    Also, check the steps provided in the Thread below:

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-eventid-6-warnings

    https://www-secure.symantec.com/connect/forums/unscannable-files-crecyclers

    Hope that helps!!



  • 3.  RE: Could not scan [x] files inside [directory]

    Posted Sep 19, 2013 04:09 PM

    version is 11.0.7 MP3



  • 4.  RE: Could not scan [x] files inside [directory]

    Posted Sep 19, 2013 04:40 PM

    It simply  means the decomposer engine did not have the ability to scan inside of these particular files.

    This just means it couldn't do it and the file was omitted from the scan.



  • 5.  RE: Could not scan [x] files inside [directory]

    Posted Sep 19, 2013 11:30 PM

    Hi

    Please refer the link below

    http://www.symantec.com/business/support/index?page=content&id=TECH99755&actp=search&viewlocale=en_US&searchid=1379647762407

    Regards