Endpoint Protection

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  • 1.  corrupted system definition

    Posted Oct 09, 2012 09:55 AM

    Hi

    I have found systems which have old date definition. I have tried to update it but no progress.

    Is their any soution to clear it and update with new def?

    Waitnig for replty.



  • 2.  RE: corrupted system definition
    Best Answer

    Posted Oct 09, 2012 10:01 AM

    To clear the definitions

    Check these artical.

    https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

    http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

    Try running utility "Rx4DefsSEP" on 2-3 affected machines & check.

    http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

    Check this thread

    https://www-secure.symantec.com/connect/forums/what-controls-sepm-managed-clients-definition-revision-count

    https://www-secure.symantec.com/connect/forums/purging-sep-11-virus-definition

    https://www-secure.symantec.com/connect/forums/how-clean-previous-virus-definition-sep125

    check this forum also

    https://www-secure.symantec.com/connect/forums/corrupted-virus-definition

    https://www-secure.symantec.com/connect/forums/how-manually-clear-out-all-corrupted-definitions

    check this Download

    https://www-secure.symantec.com/connect/downloads/remove-virus-definitions



  • 3.  RE: corrupted system definition

    Posted Oct 09, 2012 10:02 AM

    How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

    http://www.symantec.com/business/support/index?page=content&id=TECH103176

    To obtain Rx4DefsSEP please contact Symantec Technical Support
    Using the "Rx4DefsSEP" utility

    http://www.symantec.com/docs/TECH93036



  • 4.  RE: corrupted system definition

    Posted Oct 09, 2012 10:05 AM

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

     

    How to clear out corrupted definitions for a Symantec Endpoint Protection client manually for 11.x

    http://www.symantec.com/business/support/index?page=content&id=TECH103176&locale=en_US



  • 5.  RE: corrupted system definition

    Trusted Advisor
    Posted Oct 09, 2012 10:37 AM

    Hello,

    Are these clients able to communicate with Symantec Endpoint Protection Manager properly?

    What version of SEP 11.x are you running?

    Are these clients receiving updates from SEPM / LUA / GUP?

    Check these Articles:

    Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

    http://www.symantec.com/docs/TECH95790

    How to create a client installation settings to delete previous logs, policies and reset the client-server communication settings?

    http://www.symantec.com/docs/TECH93617

    Incase, if you want to clear all the definitions and reinstall the Latest Definitions, then try 

    Using the "Rx4DefsSEP" utility (Tool available with Symantec Technical Support)

    http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

    In that case, I would request you to Call Symantec Technical Support. Once you have the Case #, simply PM the Case number and I assure you would receive the "Rx4DefsSEP" Utility. 

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!



  • 6.  RE: corrupted system definition

    Posted Oct 09, 2012 11:23 AM

    Definitions are not updating on the 32 Bit / 64 Bit Operating System.

    http://www.symantec.com/business/support/index?page=content&id=TECH122857



  • 7.  RE: corrupted system definition

    Posted Oct 09, 2012 10:45 PM

     How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

    http://www.symantec.com/docs/TECH103176



  • 8.  RE: corrupted system definition

    Posted Oct 10, 2012 11:12 PM

    Hi- Your issue is resolve or still pending?



  • 9.  RE: corrupted system definition

    Posted Oct 11, 2012 03:55 AM

    If your issue sort out then pls mark the valid comment as a solution.