Endpoint Protection

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  • 1.  Corporate Edition disk space usage

    Posted Nov 17, 2007 03:45 PM
       I recently noticed that my symantec antivirus corporate edition 10.1 is using up alot of disk space,much more than I believe it is supposed to, as it was only like a 60MB download.  It uses over 3GB of space.  There are a few very large files of 500-1000 MB each with random number names, such a 000000102 in my symantec folder.  Is this high disk space usage normal, or is any way to  reduce this excessive disk space usage?  I don't want to just delete any files because I am worried it will make my antivirus stop working correctly.  My hard disk is only ~7GB total, so this high space usage is very significant for me.  Any assitance is appreciated, thank you.


  • 2.  RE: Corporate Edition disk space usage

    Posted Nov 19, 2007 07:33 PM
    This does not sound like normal behaviour. It is normal during a manual or scheduled scan for SAV CE to cache temporary files on the disk, but these should then be cleaned up afterward.
     
    Could you confirm:
    - The exact directory you see these temp files appear in?
    - What file extension they have, if any?
    - If you sort the files by last date modified, when did they last appear? Was it around the time of a scheduled or manual scan?
    - What is the exact version of SAV CE that you are running (full numbered version). If you open the local user interface, you should see the version listed there.
     
     


  • 3.  RE: Corporate Edition disk space usage

    Posted Nov 20, 2007 10:14 AM
    The files are located in the following directory: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Antivirus Corporate Edition\7.5.
    The files do not have an extension; They are simply listed as "File" in the "file type" description.  The files were all created about 6 months ago; Two of the 500MB files were created within 3min of each other. The times listed do not appear to coincide with any scans, but I could be wrong since it was so long ago.  My SAV CE version is 10.1.0.396 with scan engine 71.3.0.25, if these are the numbers you needed.
    Let me know if any additional information is required, thank you for the help.


  • 4.  RE: Corporate Edition disk space usage

    Posted Apr 06, 2009 10:41 AM
    I have the same problem: files in this directory are taking up ~25 GB of space on my PC.  Was this ever solved???

    I am using Symantec Endpoint Protection Version: 11.0.2010.25.

    Thank you.


  • 5.  RE: Corporate Edition disk space usage

    Broadcom Employee
    Posted Apr 06, 2009 11:01 AM

    Hi, there was a fix in the later release which solve the temporary files issue. You should try out the latest fixed.

     



  • 6.  RE: Corporate Edition disk space usage

    Posted Apr 17, 2009 03:01 PM
    Thats the best bet, Get MR4 MP1A 


  • 7.  RE: Corporate Edition disk space usage

    Posted Apr 17, 2009 09:06 PM
    Acctually, depending on the files you might still get these files.

    We have had a customer SEP install that produced these errors on large rar and zip files; The solution that was provided at the time was to add exceptions (as it was mainly MQ Install Cabs). SEP was on MR4 at the time. There have been a few cases here on the boards also.