Endpoint Protection

Hi,

I have SEPM ver 11.0.6005 and after update some clients to 12.1.1000 not take the latest definitions but all 11.0.6005 take the definitions without any problems, how to force the update to 12.1 clients?

Thank you

Hello,

Why not Migrate the SEPM to 12.1?

Please Understand, the SEP 11 and SEP 12.1 are 2 different products with different Architecture.

Basically, when it comes to communication, it would communicate and get managed.

However, when it comes to definition content updates, that would not happen.

As SEPM 11.x would only download the content meant for SEP 11 and not for SEP 12.1.

In reference to policies, SEP 12.1 policies are lot different than SEP 11.

So, I would say it is not adviseable to have the SEP 12.1 Clients managed by SEPM 11.x

Reference: https://www-secure.symantec.com/connect/forums/does-sep-121-client-reports-sepm-v11

Hope that answers!!

Mithun is correct

Sep 11.0 clients are legacy for 12.1 hence migrate Sepm to 12.1 make sure there is enough disc space before migrating data back up and server private key back up should be taken first .

Migration during non production hours would be easier as Server should be rebooted once upgrade is sucess .

Make sure for your firewall and other policies if you have configured .

Kindly backup the policies in Sepm before upgrading .

All the best

SEP 12.1 SEPMs are able to manage and update SEP 11 clients.  This is for backwards compatibility.

SEP 11 SEPMs do not have any "forward compatible" capability to update SEP 12.1 clients.

Definitely upgrade so that all clients can be managed and updated! &: )

Hi,

It's strongly recommended/suggested not to manage SEP 12.1 clients through SEPM 11.x

We have said previously it may work in few cases but Symantec won't support if any issue occurred in such scenario.

SEPM 12.1 can manage SEP 11.x clients & it's supported as well.

To upgrade manager check following article

https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview

I hope it will help you !!!

You cannot update the definitions. Even the 'update content' command does not work as SEPM 11 cannot distribute definitions compatible for SEP 12 client. You have to upgrade or locally update the definitions.