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Clients unable to download definition from GUP server

  • 1.  Clients unable to download definition from GUP server

    Posted Jan 12, 2012 04:44 AM

    Hi Team,

    Some clients are unable to download definition from GUP server ...

     

    Please find SST logs for reference.

    01/12 10:47:39 [1572] Request> http://GUP SERVER IP:2967/content/{C60DC234-65F9-4674-94AE-62158EFCA433}/120111018/Full.zip
    01/12 10:47:39 [1572] SendRequest() failed.
    01/12 10:47:39 [1572] </CHttpConnector::SendRequest()>
    01/12 10:47:39 [1572] </CHttpFileDownload::Do()>
    01/12 10:47:39 [1572] <LUDownloader::GetContentToFile> completed.
    01/12 10:47:39 [1572] <CHttpFileDownload::~CHttpFileDownload()>
    01/12 10:47:39 [1572] </CHttpFileDownload::~CHttpFileDownload()>
    01/12 10:47:39 [1572] <LUThreadProc>LU file download failed due to HTTP error:0
     



  • 2.  RE: Clients unable to download definition from GUP server
    Best Answer

    Trusted Advisor
    Posted Jan 12, 2012 05:15 AM

    Hello,

    Is the GUP offline (not communicating with SEPM)?

    Check this Article:

    Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

     

    Is there a proxy on your Network??

    Setting up the environment to permit full communication between the SEP client and the GUP remedied issue. 

    Also, check what version of SEP are you carrying. Hope you are carrying the Latest version of RU7 MP1.

    Try editing the LiveUpdate policy.

    Under Group Update Provider settings, set the option “Maximum number of simultaneous downloads to clients” to the higher value.

    Example:

     

    Hope that helps!!

     



  • 3.  RE: Clients unable to download definition from GUP server

    Posted Jan 14, 2012 06:41 AM

    GUP is not offline...There's some issue with Proxy.

    Thanks for U R support.



  • 4.  RE: Clients unable to download definition from GUP server

    Broadcom Employee
    Posted Jan 14, 2012 07:19 AM

    Has the issue sorted out now?



  • 5.  RE: Clients unable to download definition from GUP server

    Posted Jan 14, 2012 07:38 AM

    Yes Got Resolved....