Endpoint Protection

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  • 1.  Clients show disabled in the HOME menu SEPM. How do you re-able them?

    Posted Nov 30, 2012 04:15 PM

    Hello,

     

    I was wondering if someone can help me with a problem that I'm having in SEPM.  I have 23 clients say that their diabled on the HOME menu, but in the CLIENT menu show online like everything is just fine.  So how to I fix the 23 clients that say they are diabled?

     

    thanks,

    Joshua



  • 2.  RE: Clients show disabled in the HOME menu SEPM. How do you re-able them?

    Posted Nov 30, 2012 09:35 PM

    What SEPM version are you running?

    If 12.1, you can click on Disabled, it will open a new window with a better view.

    From here, scroll over and you can see status on such things as AV, Firewall, SONAR, Download Insight, NIPS, Browser IPS, and tamper protection.

    It is likely one of these is disabled. You can than go to the client and check.

    The disabled state is a little misleading. You need to actually open it up to find out what.

    It should read something like "Component Disabled" instead.



  • 3.  RE: Clients show disabled in the HOME menu SEPM. How do you re-able them?

    Posted Dec 01, 2012 07:45 AM

    Check this artical.

    Client Endpoint Protection Status is "disabled" on the home page in the Symantec Protection Center when firewall is not installed

    http://www.symantec.com/business/support/index?page=content&id=TECH123000

    Check this thread

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-status-disabled-endpoints



  • 4.  RE: Clients show disabled in the HOME menu SEPM. How do you re-able them?