Endpoint Protection

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  • 1.  Clients older than 30 days not connected.

    Posted Jan 06, 2012 06:57 PM

    We are running Symantec Endpoint Protection, Version 11.  A lot of our computers are laptops that spend considerable time on the road.  These may not touch our network for 60 to 90 days at a pop.  The standard setting of keeping clients alive in the listing for 30 days needs to be changed to something that more accurately represents our client-base.  How can I change that 30 day setting?  New to Symantec and am trying to feel my way around.  Thanks.



  • 2.  RE: Clients older than 30 days not connected.

    Posted Jan 06, 2012 07:41 PM

    SEPM

    • In the console, click Admin, and then click Servers.

    • Under Servers, select the Local Site(My Site).

    • Under Tasks, click Edit the Local site properties.

    • On the General tab, Check the Delete Clients that have not connected for

    • Set the day as per your requirement.

    • Click OK.

      • Hope it helpful to you.


  • 3.  RE: Clients older than 30 days not connected.

    Broadcom Employee
    Posted Jan 06, 2012 09:14 PM

    Thumbs up to Sumit G. 's suggestion!

    These clients will be deleted once data sweep takes place. Data sweep runs everyday at midnight.



  • 4.  RE: Clients older than 30 days not connected.

    Posted Jan 06, 2012 11:51 PM

    Definite thumbs up!

    Mind you, when they come back on network, if they've been deleted from the database, they should still check in again with no issue.

    sandra



  • 5.  RE: Clients older than 30 days not connected.

    Posted Jan 07, 2012 08:49 AM

    I agree with Samit suggestion.

    Apart from this, would like to ask Rhkay that- whether you have different location policy for your roaming users or not. Its important to have separate location policy for roaming users so that they can take defs update even if they are away (not able to connect to SEPM) and at least connected to Internet.



  • 6.  RE: Clients older than 30 days not connected.

    Trusted Advisor
    Posted Jan 09, 2012 08:36 AM

    Hello,

    A Similar Thread: 

    https://www-secure.symantec.com/connect/forums/inactive-clients

    By default, clients that have not connected will remain within the SEPM for 30 days before being removed from the database. 

    However, I too Agree with Sumit.

    Hope that helps!!



  • 7.  RE: Clients older than 30 days not connected.

    Posted Feb 05, 2012 11:43 PM

    Agreed to Sumit

    Regards



  • 8.  RE: Clients older than 30 days not connected.

    Posted Feb 06, 2012 03:49 AM

    Thans Sumit

    I agreed this solution



  • 9.  RE: Clients older than 30 days not connected.
    Best Answer

    Posted Feb 07, 2012 07:31 AM

    Some customers will also implement a SEPM in the DMZ for this condition, and ask clients to switch to it with location switching.  This allows tracking and management for remote clients.  This is an advanced technique.

    Hopefully the clients are set to use direct internet live update, so they continue to get def updates when they are remote?



  • 10.  RE: Clients older than 30 days not connected.

    Posted Feb 12, 2012 08:57 AM

    hi- Your issue still pending or close??

    If close then pls mark the solution to valid one so it help to others.



  • 11.  RE: Clients older than 30 days not connected.

    Posted Feb 12, 2012 09:03 AM

    Agree with sumit. Attash steps are helpful.