I have installed SEPM MR4 on Windows Server 2008. When I try to start the SEPM service it stops almost immediately and I get the following error in the Windows event log:
Log Name: Application
Source: semsrv
Date: 5/8/2009 4:38:07 PM
Event ID: 4096
Task Category: None
Description:
The Java Virtual Machine has exited with a code of -1, the service is being stopped.
Here is the scm-server-0.log output:
2009-05-08 16:38:04.944 SEVERE: ================== Server Environment ===================
2009-05-08 16:38:04.944 SEVERE: os.name = Windows Vista
2009-05-08 16:38:04.944 SEVERE: os.version = 6.0
2009-05-08 16:38:04.944 SEVERE: os.arch = x86
2009-05-08 16:38:04.960 SEVERE: java.version = 1.5.0_15
2009-05-08 16:38:04.960 SEVERE: java.vendor = Sun Microsystems Inc.
2009-05-08 16:38:04.960 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-05-08 16:38:04.960 SEVERE: java.vm.version = 1.5.0_15-b04
2009-05-08 16:38:04.960 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-05-08 16:38:04.960 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-05-08 16:38:04.960 SEVERE: java.user = null
2009-05-08 16:38:04.960 SEVERE: user.language = en
2009-05-08 16:38:04.960 SEVERE: user.country = US
2009-05-08 16:38:04.960 SEVERE: scm.server.version = 11.0.4014.26
2009-05-08 16:38:04.976 INFO: Server startup
2009-05-08 16:38:06.255 FINE: updProcessState: checking...
2009-05-08 16:38:06.270 FINE: updProcessState: The process status has been checked.
2009-05-08 16:38:06.270 FINE: updProcessState: checking...
2009-05-08 16:38:06.286 FINE: updProcessState: The process status has been checked.
2009-05-08 16:38:06.879 SEVERE: ================== StartClientTransport ===================
2009-05-08 16:38:06.957 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL:
http://localhost:8014/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:580)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
This line stands out:
java.lang.Exception: HTTP 500 Internal Server Error, URL:
http://localhost:8014/secars/secars.dll?action=34
I've checked permissions per some articles I've seen here and they look good. Any ideas?