Endpoint Protection

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  • 1.  Cannot install symantec endpoing protection

    Posted Mar 24, 2013 02:09 PM

    I had SEP.12.1.RU2 installed a couple of months ago and unistalled it for some reason, now i am trying to install again but during installation something goes wrong and SEP says it cannot install and to retry again, tried several times restarted computer but ending always at the same point, any ideas?



  • 2.  RE: Cannot install symantec endpoing protection

    Posted Mar 24, 2013 02:12 PM

    Navigate to the %temp% directory and look for the SEP_INST.log file. Post it here so it can be reviewed.

    Thanks.



  • 3.  RE: Cannot install symantec endpoing protection

    Posted Mar 24, 2013 02:24 PM
      |   view attached

    attached is the log file

    Attachment(s)

    zip
    SEP_INST_63.zip   235 KB 1 version


  • 4.  RE: Cannot install symantec endpoing protection

    Posted Mar 24, 2013 02:25 PM

    HI Peste19,

     

    try this link,

     

    https://www-secure.symantec.com/connect/articles/knowledgebase-articles-symantec-endpoint-protection-121-ru2

     



  • 5.  RE: Cannot install symantec endpoing protection

    Posted Mar 24, 2013 09:55 PM

    hello,

    First you can try to use Cleanwipe tool then you can install sep client

    Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

     

     

    Article:TECH170259 | Created: 2011-09-23 | Updated: 2011-12-07 | Article URLhttp://www.symantec.com/docs/TECH170259

     



  • 6.  RE: Cannot install symantec endpoing protection

    Posted Mar 24, 2013 10:49 PM

    check this document

     

    Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

    http://www.symantec.com/business/support/index?page=content&id=TECH170259


  • 7.  RE: Cannot install symantec endpoing protection

    Posted Mar 24, 2013 11:40 PM
    Read it https://www-secure.symantec.com/connect/blogs/how-troubleshoot-symantec-endpoint-protection-sep-or-symantec-endpoint-protection-manager-sepm https://www-secure.symantec.com/connect/forums/always-failed-installing-sep-manually-or-remote-push#comment-8364031


  • 8.  RE: Cannot install symantec endpoing protection

    Broadcom Employee
    Posted Mar 25, 2013 06:58 AM

    Hi,

    If it's windows 8 machine check this info.

    There is a known issue, Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers. Please refer to below technote for more details. Check whether you are having the same issue.

    http://www.symantec.com/docs/TECH203996

    Refer these threads as well:

    https://www-secure.symantec.com/connect/forums/121...

    https://www-secure.symantec.com/connect/forums/una...

    If it's not windows 8 machine then please attach SEP_Inst.logs.



  • 9.  RE: Cannot install symantec endpoing protection

    Trusted Advisor
    Posted Mar 25, 2013 07:17 AM

    Hello,

    Upon checking your logs, we found these errors..

    ScriptGen: ShowServiceProgress() script execution failed.
    ScriptGen: ShowServiceProgress() reset script failure event.
    ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
    CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 13:56:21: InstallFinalize. Return value 3.
    MSI (s) (0C:84) [13:56:21:077]: Note: 1: 2265 2:  3: -2147287035 
    MSI (s) (0C:84) [13:56:21:078]: User policy value 'DisableRollback' is 0
    MSI (s) (0C:84) [13:56:21:078]: Machine policy value 'DisableRollback' is 0
     

     

    Symantec is aware of this problem and will update this document when a solution becomes available.

    Until a solution is provided, you can work around this problem using on of the following:

    • Disable Windows Defender before installing the SEP client
    • Remove KB2781197 before installing the SEP client

    Reference: http://www.symantec.com/docs/TECH203996

    http://social.technet.microsoft.com/Forums/en-US/winserverManagement/thread/8f4f4c74-f250-42b4-afdd-a76598dd863f

    Hope that helps!!

     



  • 10.  RE: Cannot install symantec endpoing protection

    Posted Mar 26, 2013 02:39 AM

    Hi

    Please run the cleanwipe

    Regards