Endpoint Protection

Hi,

 

I try to install Symantec_Endpoint_Protection_12.1.2_Win64-bit_Client_EN on a new Dell laptop with windows 8 x64 but install is running back.

With previous versions I could fix this with install liveupdate first but the install isn't in the folders @the moment.

How to solve this?

 

(install log attached)

 

Hi,

Please run latest version of cleanwipe on the sstem and delete all sep folder from the system and then delete all sep entry from registry and then try to install.

 

First you can try to use Cleanwipe tool then you can install sep client

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

 

 

Article:TECH170259

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Created: 2011-09-23

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Updated: 2011-12-07

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Article URLhttp://www.symantec.com/docs/TECH170259

 

Check it, similr thread https://www-secure.symantec.com/connect/forums/cannot-install-symantec-endpoing-protection

Is this a managed or unmanaged install?

Are you installing locally or remotely?

hello,

You can copy on your local driver after try to install

btw: Unmanaged install with package directly from fileconnect site an installed locally

Hi,

There is a known issue, Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers. Please refer to below technote for more details. Check whether you are having the same issue.

http://www.symantec.com/docs/TECH203996

Refer these threads as well:

https://www-secure.symantec.com/connect/forums/121...

https://www-secure.symantec.com/connect/forums/unable-install-sep-my-windows-8-unmanaged-client#comment-8503671

 

Hello,

Symantec is aware of this problem and will update this document when a solution becomes available.

Until a solution is provided, you can work around this problem using on of the following:

• Disable Windows Defender before installing the SEP client
• Remove KB2781197 before installing the SEP client

Reference: http://www.symantec.com/docs/TECH203996

http://social.technet.microsoft.com/Forums/en-US/winserverManagement/thread/8f4f4c74-f250-42b4-afdd-a76598dd863f

Hope that helps!!

Please log a call with symantec and ask for the latest version of cleanwipe and reinstall again

Regards

 

Hello,

 

 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

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