Endpoint Protection

Hi,

When iam trying to take backup os SEPM sever the backup is getting failed and showing error as "backup failed due to database problem. I/O Error connecton Reset" what is that means?

Please help to solve the issue

Enclosed the screen shot

Hi,

Try to restart Databse service.

Hi, Please let me know?

What Database are you using SQL or Embedded?

If you have installed SEPM with Embedded database then please check

1) When you go to the Services.msc please check if Symantec Embedded Database Service is running or not?

2)And please open the Task Manager, under Processes you will be able to see the dbsrv11.exe, is that running?

Run the DbValidator from

Run the Windows Command Prompt (cmd.exe) as Adminstrator, then navigate to:
\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\
And run dbvalidator from there.

If you have installed SEPM with SQL database:

Check SQL server

Check if the SQL client is running.

Check ODBC connection

Can you check the connection to Database via ODBC?:

http://www.symantec.com/docs/HOWTO55031

Hi Guys,

Thanks for the replies..i tried restarting the database service now the problem solved.

Hello,

The SEPM services, including the Apache Server must be restarted to resolve this error.

Apparently, when the SEPM services are restarted, it synchronizes with the SQL database again, resolving the problem.

Hello Srikanth,

Please let me know which threads help you best.?