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Always failed in installing SEP manually or remote push

Ambesh Sharma

Ambesh SharmaFeb 18, 2013 12:13 AM

John Santana

John SantanaFeb 18, 2013 03:01 AM

  • 1.  Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 02:56 AM
      |   view attached

    Hi,

    I have just performed CleanWipe in one of the Windows XP SP3 32 bit Workstation but then it always failed, here's the SEP install log that I can gather  

    can anyone please let me know what am I supposed to do to successfully install the SEP client in this workstation ?

    I have verified that I am DOMAIN administrator with Local admin privillege in this PC, and also the Firewall is turned off already, so the PC can be ping-ed from the SEPM server, but somehow the push install failed after I entered my credentials.

    Thanks.

    Attachment(s)

    txt
    SEP_INST.txt   3.80 MB 1 version


  • 2.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 03:25 AM

     

    Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

    Article:TECH170259  |  Created: 2011-09-23  |  Updated: 2011-12-07  |  Article URLhttp://www.symantec.com/docs/TECH170259

     



  • 3.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 03:30 AM

    John from the log

     

     

    ShowServiceProgress() script execution failed.
    ScriptGen: ShowServiceProgress() reset script failure event.
    ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
    Action ended 18:17:57: InstallFinalize. Return value 3.

    check this document it might be related to adding icons to the task menu

    http://www.symantec.com/business/support/index?page=content&id=TECH170259

     



  • 4.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 03:45 AM

    Are you pushing the installation package to that machine from SEPM? Or does the install goes from an exported package? - if the second can you try to export a new package?



  • 5.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 07:44 AM

    Hi Sebastian,

    The install is from the extracted downloaded directory of SEP 12.1.2 and also from the exported package. I have always get successful result butonly this time it doesn't work in the workstation.

     

    i have changed in the setup.ini file to point the log into C:\ instead of %TEMP% directory



  • 6.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 07:50 AM

    Hello,

    please run latest cleanwipe on the system and then delete all entry from registry.

    after that reboot the server and try to install sep.



  • 7.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 06:10 PM

    Hi Ambesh, yes I did that already, but somehow it doesn't work as expected ?



  • 8.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 07, 2013 08:35 PM

    Do you have try latest Clenwipe tool ?

    Check this thread also

    https://www-secure.symantec.com/connect/forums/sep-fail-install-or-rollback-issue-clients



  • 9.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 08, 2013 01:49 AM

    Hi Rafeeq,

    How to perform this "Create an install package or create a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked." ?



  • 10.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 08, 2013 02:05 AM

    Hello John,

    How many system having this problem?

    And you should delete all symantec from system's registry.

    after that pls try to install. 



  • 11.  RE: Always failed in installing SEP manually or remote push



  • 12.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 09, 2013 02:38 AM

    Thanks Ashish !

    I'll try that in my office next weekdays.



  • 13.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 15, 2013 09:04 PM
      |   view attached

    I still failed in installing it even after I have copied that into my desktop and then runi it normally.

    I'm the domain administrator members and also the local admin of my own Windows XP SP3 PC but it is still doesn't like me installing it manually or automatically from package.

    Attachment(s)

    txt
    SEP_INST_96.txt   3.81 MB 1 version


  • 14.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 15, 2013 09:06 PM

    Aashish,

    WHen I created the custom install package as per your suggestion above, it give me this error message before it prompt me for the installation wizard:

    This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

    and this is the contant of the SEP_INST.log

     

    === Verbose logging started: 16/02/2013  12:45:23  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    
    MSI (c) (9C:2C) [12:45:23:755]: Resetting cached policy values
    
    MSI (c) (9C:2C) [12:45:23:755]: Machine policy value 'Debug' is 0
    
    MSI (c) (9C:2C) [12:45:23:755]: ******* RunEngine:
    
               ******* Product: C:\Temp\Symantec\Sep.msi
    
               ******* Action: 
    
               ******* CommandLine: **********
    
    MSI (c) (9C:2C) [12:45:23:755]: Client-side and UI is none or basic: Running entire install on the server.
    
    MSI (c) (9C:2C) [12:45:23:755]: Grabbed execution mutex.
    
    MSI (c) (9C:2C) [12:45:23:755]: Cloaking enabled.
    
    MSI (c) (9C:2C) [12:45:23:755]: Attempting to enable all disabled priveleges before calling Install on Server
    
    MSI (c) (9C:2C) [12:45:23:770]: Incrementing counter to disable shutdown. Counter after increment: 0
    
    MSI (s) (58:70) [12:45:23:770]: Grabbed execution mutex.
    
    MSI (s) (58:20) [12:45:23:770]: Resetting cached policy values
    
    MSI (s) (58:20) [12:45:23:770]: Machine policy value 'Debug' is 0
    
    MSI (s) (58:20) [12:45:23:770]: ******* RunEngine:
    
               ******* Product: C:\Temp\Symantec\Sep.msi
    
               ******* Action: 
    
               ******* CommandLine: **********
    
    MSI (s) (58:20) [12:45:23:770]: Machine policy value 'DisableUserInstalls' is 0
    
    MSI (s) (58:20) [12:45:23:817]: MainEngineThread is returning 2
    
    MSI (c) (9C:2C) [12:45:23:817]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    
    MSI (c) (9C:2C) [12:45:23:817]: MainEngineThread is returning 2
    
    === Verbose logging stopped: 16/02/2013  12:45:23 ===


  • 15.  RE: Always failed in installing SEP manually or remote push
    Best Answer

    Posted Feb 15, 2013 09:12 PM

    first try to instal Liveupdate , then run the setup or else change the registry key as per this document

    http://www.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008



  • 16.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 15, 2013 09:22 PM

    Did you create a single exe and run that? or was it the MSI?



  • 17.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 18, 2013 12:13 AM

    Hi,

    Please let us know the status..



  • 18.  RE: Always failed in installing SEP manually or remote push

    Posted Feb 18, 2013 03:01 AM

    Thanks guys for the advice.