Server Management Suite

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  • 1.  Allowing for missed heartbeats outside of maintenance windows

    Posted Jun 10, 2014 04:59 AM

    Hi,

     

    I'm just starting to implement the Monitoring Solution and the very first thing that was asked of me was to monitor the uptime of our branch office servers.

    "This sounds easy enough. I just need a simple heartbeat monitoring" - I thought.

    The problem is that most of our branch offices run on electricity generators, which get turned off during the night. Obviously the next morning I had a large number of alerts. I found out that 



  • 2.  RE: Allowing for missed heartbeats outside of maintenance windows

    Broadcom Employee
    Posted Jun 17, 2014 07:01 AM

    Hi Asmodaeus!

    1. What version of Monitor Solution you're using?
    2. You perform an agentless monitoring of your servers or there is an agent-based monitoring?

     

    About heartbeats:

    • Heartbeats are monitored for an agent-based monitored resources. You can set appropriate time to check heartbeats or even disable this check

    Monitor Solution collects heartbeat signals from Monitor Plug-ins. You can configure the server-side heartbeat settings to define how often Monitor Solution checks for heartbeats. Specify the number of failures that are allowed to occur before Monitor Solution sends an alert to the Event Console.

    Heartbeats.jpg

    Also if you need only to monitor up-time of your servers, then you can create an agentless monitor policy and include there Ping metric with appropriate condition.

    Thanks,

    IP.



  • 3.  RE: Allowing for missed heartbeats outside of maintenance windows

    Posted Aug 11, 2014 01:20 PM

    @Igor: Thanks very much for your answer, and I apologize for posting a (very) incomplete question. I was planing on completing the post at a later time but I published it instead :(

     

    What I need to do is define a "monitor schedule". During work hours I want to be alerted (and quickly) when any of the servers misses a ping. Outside work hours I don't care, and don't want alerts to be raised. Is this possible?

     

    Thanks again,

    -Miguel



  • 4.  RE: Allowing for missed heartbeats outside of maintenance windows
    Best Answer

    Broadcom Employee
    Posted Aug 12, 2014 03:58 PM

    I understand what you're trying to configure. For now I have these steps to implement similar case.

     

    1. Make sure that you have already created a custom agentless monitor policy with all required metrics/rules there. (Otheriwse, agentless monitor policy is ready for usage.)

    2. Open SMP Console ⇒ Settings ⇒ All Settings ⇒ and create custom folder, where will be placed this agentless monitor policy.

    Settings_Folder.jpg

    3. Open SMP Console ⇒ Manage ⇒ Job and Tasks ⇒ via mouse right click menu create a new task "Move Item" ⇒ choose select your Agentless monitor policy and specify to move it in "Settings" folder

    2_1.jpg

    4. Execute "Move Item" task.

    5. Open SMP Console ⇒ Settings ⇒ All Settings ⇒ now agentless monitor policy is available there and you can put it in any required folder via mouse-cursor-drag-and-drop

    Drag_Drop.jpg

    6. Open SMP Console ⇒ Manage ⇒ Job and Tasks ⇒ via mouse right click menu create a 2 new separate "Enable/Disable Policy" tasks.

    • 1st task will be to enable your agentless monitor policy
    • Set appropriate name for task and other options to enable required agentless policy

    EnableDisableTask.jpg

    7. Then schedule this task to run every day at required time. After that you will know that this agentless policy will be alway enabled at specified time every day.

    ScheduleATask.jpg

    8. Do the same to create a "Disable Agentless Policy" task. Set for this task appropriate schedule to run every day at required time to disable this same agentless policy.

    Otherwise, now you have scheduled control to enable or disable agentless monitor policy.

    When agentless policy will be disabled at the end of work hours then Agent, where RMS plug-in is running, will perform next refresh of policy and agentless monitoring will be stopped, therefore no any rule triggering and alert raising on Event Console will doesn't occur.

    Thanks,

    IP. 



  • 5.  RE: Allowing for missed heartbeats outside of maintenance windows

    Broadcom Employee
    Posted Aug 12, 2014 04:06 PM

    Also, there is additional information about send email alert details, in case if Rule is triggered

    and about ICMP availability metric rule



  • 6.  RE: Allowing for missed heartbeats outside of maintenance windows

    Posted Aug 20, 2014 12:42 PM

    Thanks, I think this is exactly what I need.

     

    -Miguel