Endpoint Protection

I installed SEP 11.0. RU7MP2 on one of test laptops, after that authentication is failing.

I am using PEAP-MSCHAP V2

The default location of the file SymRasMan.dll is %SystemRoot%\System32\rastls.dll. On installing Symantec Antivirus or Symantec Endpoint Protection the default location is then changed and edited in the registry to C:\Program Files\ Symantec\Symantec Endpoint Protection \SymRasMan.dll. After uninstallation this location is not reversed. The issue occurs because of a problem with registry keys which are not reverted to the defaults or .dll files indicated in registry values do not exist after removing Symantec Endpoint Protection 11.0

These 2 registry hives are affected

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13

The values of the following keys under EAP are modified from C:\System32\rastls.dll to C:\Program Files\Symantec\Symantec Endpoint Protection \ SymRasMan.dll

· ConfigUiPath

· IdentityPath

· InteractiveUIPath

· Path

4 new registry keys with their value as C:\Windows\ System32\rastls.dll are created.

· ConfigUiPathBack

· IdentityPathBack

· InteractiveUIPathBack

· PathBack

To resolve this problem, modify the registry to correct the values of ConfigUiPath”, “IdentityPath”, “InteractiveUIPath” and “Path. To do this, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following registry subkey: KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13

3. Select the folder 13

4. Change the value for keys: “ConfigUiPath”, “IdentityPath”, “InteractiveUIPath” and “Path” to: C:\Windows\ System32\rastls.dll

5. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25

6. Select the folder 25

7. Change the value for keys: “ConfigUiPath”, “IdentityPath”, “InteractiveUIPath” and “Path” to: C:\Windows\ System32\rastls.dll

8. Delete the following keys under folder 13 and 25

KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13 KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25

ConfigUiPathBack

IdentityPathBack

InteractiveUIPathBack

PathBack

9. Exist the registry editor and then restart the computer

I tried the steps but it did not work.

Did you restrated the the computer?

Yes I did, still the same.

Hmmm..Try this

Export these key from a working machine

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13