"Remote Altiris Agent Diagnostics" allows you to connect into a remotely Altiris Agent managed machine to view all the configurations and troubleshoot without having to RDP into the machine to look at the Agent UI.
“Remote Altiris Agent Diagnostics” allows you to connect into a remotely Altiris Agent managed machine to view all the configurations and troubleshoot without having to logon or RDP into the machine to look at the Agent UI. Download the attached application. Just enter the DNS name of the remote machine and hit Enter Application Functionality:
Updates: Ver. 1.0.14 - Add the ability to except command line. Now you can run "Remote Altiris Agent Diagnostics.exe" ComputerName for this utility to automatically launch and connect to the ComputerName. Usage can be to add right-click menu to the NS Console. Ver. 1.0.15 - Added 'Resend Package Status' and "Refresh Packages" functionality to the Tools menu for Package Servers. Ver. 1.0.15 - Changed 'Remote Execution' to pull options from an INI file for easy distribution and repetition. Example INI in attached zip file. Ver. 1.0.16 - Added 'Reboot Required' and "Patch Cycle In Progress" values to the Software Updates tab. Ver. 1.0.17 - Software Update fixes Ver. 1.0.18 - Added Task Manager functionality - list and End remote processes Ver. 1.0.19 - Added Package Server tab Ver. 1.0.20 - Fix bug in SWD 'Package ID' value and Task Manager 'Memory' column sort fix Ver. 1.1.1 - Added ability to connect to remote machine managed by the NS 7 Altiris Agent and not just NS 6 Agent. Ver. 1.1.2 - Fix bug in End Process function on Task Manager Ver. 1.1.3 - Added ability to Enable or Disable Bandwidth throttling on Tools tab - Added ability to Hide Superseded Software Updates - Added ability to double-click Source Location path to open in browser or explorer on Package Server and SWD tabs - Added Download History and Source Location info on Package Server tab Ver. 1.1.4 - Decreased the Package Server tab load time Ver. 1.1.5 - Added "Hide Disabled" checkbox to Package Server tab Ver. 1.1.6 - Added ability to launch the client in NS's Resource Manager on the Tools tab Ver. 1.1.7 - Added Start 'Patch Cycle' and 'Start Patch Inventory' on the Software Updates tab - Fixed "Open Resource Manager" to note if using https or http protocol - Fixed bulletin to show as 'Update Scheduled' rather than 'Package Downloaded' - Updated UI to look like NS 7 - still works with NS 6 and NS 7 remotely managed machines Ver. 1.1.8 - Fixed error in Software Updates tab where machine had the patch agent but no policy behind it. Ver. 1.1.9 - Fixed error in Software Updates tab where machine does not have the patch agent Ver. 1.1.10 - Fixed Remote Execution when launching RAAD from command line Ver. 1.1.11 - Allow arrow up and down to iterate through log entries and client policies Ver. 1.1.12 - Fixed output when patch is Not Applicable and Superseded - Fixed sorting issue with Run History and Download History Ver. 1.1.13 - Added ability to only load Tabs per Refresh on Connect for those clients over slower links - Fixed fill on the 'Text' column on Logs tab when stretching application| - Added Exclude as well as Include filters on Logs Tab - Fixed grid background becoming black when it has no data on Vista OS Ver. 1.1.14 - Added ability to recall last 25 computers RAAD connected to - stored in the INI file - Added ability to run just one Patch Update on Software Updates tool - Added ability to launch client in Carbon Copy on Tools menu Ver. 1.2.0 - Added ability to push Agent installation if Agent is not detected. Use INI to add NSs to connect to - example in download. Ver. 1.2.1 - Removed leading and trailing spaces if added to client name trying to connect to Ver. 1.3.2 - Fixed Remote Execution to allow more than 10 entries - Change Title bar to show Remote Machine name for easy Taskbar visibility - Changed Transfer and Download Size to MBs instead of bytes on Download History - Added Username & Password dialog for Remote Execute to use for authentication to remote machine Ver. 1.3.3 - Allow Remote Execution to continue if receive 'Access Denied', but can't stop process if using a timeout. This is a .NET 1.1 bug. - Added ability to Reset guid through Remote Execution - option in INI Ver. 1.3.4 - Added Recovery Solution client policies to the Client Policies tab - Added 'Next Request' for Configuration Request and 'Next Send' for Basic Inventory to Details tab Ver. 1.3.5 - Added Task tab (only have Task History so far) Ver. 1.3.6 - Added 'Copy' button to Software Updates tab to be able to paste into Excel - Added Remote Execution option to add Altiris Agent to Firewall exception - Fixed Double-click option to open source location on the Package Server tab Ver. 1.3.7 - Added 'Redirect Agent' function to Tools tab. Uses INI for list of possible NSs. Ver. 1.3.8 - Fixed issue with Agent Installer
Use this link for download: https://kb.altiris.com/article.asp?article=45023&p=1
Click to view.
How can we use RAAD for redirecting Clients between two servers which setup in two different ports...? It allows to only enter NS name not NSWEB..
when useing RAAD 2 (version 2.1.24.0) on x64 servers or 2008 r2 server No info under Patch Tab - software update - Advertisements - No Software Updates Available.
just get blank panle. if i run a command to start patch cycle then can see that updates have been installed.
need to see patch info for windows 2003 x64 server and windows 2008 R2 server.
Thanks
Hi, btowne:
First of all: I'd like to thank you for this great tool. It is just amazing and very usefull.
I would like to ask if is there any chance of getting a RAAD that can be executed on a Windows machine, but connects to an agent on Unix/Linux machines?
Thanks:
Falquian
The older version of RAAD works great for us with 7.0 but the new version of RAAD does not work at all. Same error message as others are reporting. What is the difference?
I am using RAADv2.exe tool provided in the link but still it is saying that
alitirs agent is not installed: Unable to Connect
What can be the other reasons? I have disabled firewal and antivirus also.
Here is where you can find RAADv2:
http://www.symantec.com/business/support/index?page=content&id=HOWTO21449
@dicelege
Please use RAADv2 (found in SymWISE - our new Knowledge base) instead of RAAD as it allows you to pass credentials as that is your issue. If passing creds through the UI doesn't resolve then use "Run As...".
I am not able to connect to Win7 machines with the utility. Event viewer on the host throws this error:
DCOM got error "The RPC server is unavailable. " from the computer (Remote Computer) when attempting to activate the server:
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
RAAD shows this error:
Altiris Agent Not Installed: Unable to connect
I have verified that all the required services are started and the machines are being managed by SEP 11.6 firewall that is not blocking anyything.
I wonder if it is related to authentication somehow. I've tried multiple different accounts that are admin on the remote machine and also domain admin accounts to no avail. Perhaps it is the way Win7 handles authentication?
I know we are not supposed to post to this board about issues but i could not find a post feedback option on the KB, maybe that feature is not available on the new KB.
I too find this to be a great tool, but like cnimmer above, I need to get a list of ports that need to be opened in order to use all the features while Windows Firewall is turned on. Thanks in advance.
https://kb.altiris.com/article.asp?article=45023&p=1
The above link doesn't work for me. Is there another location?
My workstation's OS language on wich I run this tool (1.1.5.0) is french.
I get a message like this one 'Conversion from string "15-1-2009 14:51:21" to type 'Date' is not valid.' when I click on some packages on the Software Delivery tab. What is weird is that it does not do that on all but just on some packages.
My Regional Setting:
Hour: 13:37:37 Short date: 2009-02-27 long daye: 27 février 2009
Is there something that I can do other than changing my date/time format?