Deployment and Imaging Group

We've created a  Workflow which uses the Dell API, this maybe of use to people:

https://www.symantec.com/connect/articles/workflow-smp-dell-warranty

Excellent - thanks a lot.

Unfortunately Dell now requires captcha verification for warranty details.

But still a very good support tool.

For Dell's computers it's working pretty good. Just change the URL in the article to the these links:

Warranty: http://www.dell.com/support/home/us/en/brdhs1/product-support/servicetag//%Chassis.Serial Number%/warranty

System Configuration: http://www.dell.com/support/home/us/en/brdhs1/product-support/servicetag//%Chassis.Serial Number%/configuration

By the way, thanks for the article!

Regards,

tried that :( - this seems to be working for me  - you have to input the captcha though..

http://www.dell.com/support/home/in/en/inbsd1/product-support/ServiceTag/%Chassis.Serial Number%/warranty?ref=captchasuccess

See this comment.

Thank you so much for this - but is the Dell link working for you guys? It takes me to this - 

Thank you in advance

vikram

Thanks Alex.

I managed to get the page to show as I wanted and go directly to the warranty page for the specific machine by slightly modifying your URL to:

• http://h20565.www2.hp.com/hpsc/wc/public/find?rows[0].item.serialNumber=123

Hopefully HP won't change it for a while....

It used to be:

• http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyResults.jsp?sn=%Chassis.Serial%20Number%

If you look at the source of the page and get the NAME of the control.

Right click and Inspect Element

<input id="serialNumber0" type="text" value="123" name="rows[0].item.serialNumber" class="hpui-slim-input hpui-entered">

• http://h20565.www2.hp.com/hpsc/wc/public/home?rows[0].item.serialNumber=123

Should be of some use:

ARTICLES

How to Get HP Inventory Information Into the SMP 7.1 Database
http://www.symantec.com/connect/articles/how-get-hp-inventory-information-smp-71-database

FORUM

Dell/HP Warranty info 
http://www.symantec.com/connect/forums/dellhp-warranty-info

Check Dell Warranty Script - Error
http://www.symantec.com/connect/forums/check-dell-warranty-script-error

This works great for Dell but still can't get this working for HP - what is the full URL syntax for passing the serial through to that new HP site?

Looks like the form on that site passes to https://h20566.www2.hp.com/hpsc/wc/public/find but I can't figure out the sytax for passing the serial number directly.....

HP

http://h20564.www2.hp.com/hpsc/wc/public/home

Lenovo

http://support.lenovo.com/gb/en/warrantylookup

Hi All,

Looks like they have changed the URL for HP & Lenovo's.

Can you pls provide me with the new warranty page for HP & Lenovo?

Thanks,

Sam

Looks like the URL for the Right Click Action needs to be updated to:

http://www.dell.com/support/home/us/en/19/product-support/servicetag/%Chassis.Serial Number%/

You will then be forced to enter a Verification Check to expose the Warranty Information.

There is a prompt that you can bypass this verification check by logging into your Dell Account, but this adds another layer of overhead. 

MThrift,

          It works for both Lenovo & Dell. Thanks for all your help.

Jasonfo

Thanks for the heads up there. I had actually intended to use that URL but got sidetracked (like we all haven't been there at some point) on another thought regarding the drivers etc and didn't really notice until you pointed it out.

I have updated the article and the download accordingly.

Unfortunately, to do a report you would really need to have this in the database through Asset Management.

The main purpose of the article was not only to give a quick way of checking Warranty status to customers who currently do not have AMS, but also act as a teaser to how the console and database can be extended to suit individual needs.

You may find this one interesting as well 'Manage Network Devices from SMP'

Viswa

Lenovo devices are particularly difficult for me to test as I do not have a Lenovo device to work with in personal lab that I am building these on. 

From the limited testing that I have done

1. Change Step 8 to '%Lenovo%' - you may want to check that the devices are showing this as the Manf and alter if required
2. Change Step 10 to use http://support.lenovo.com/templatedata/Web%20Content/JSP/warrantyLookup.jsp?sysSerial=%Chassis.Serial Number%

This seems to work with sample Lenovo serial numbers that I have worked with.

You can also extend this to work for HP (though I found the site a little hit or miss on SN#'s actually responding

1. Change Step 8 to either '%HP%' or '%Hewlett%' (or both)
2. Change Step 10 to use http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyResults.jsp?sn=%Chassis.Serial Number%

Let me know if that works for you.

Great work. Now to get a report that says the same information would be great. I do have 1 edit for you though. Your link you posted takes you to the drivers section. If you use this link it takes you to the actual warranty status page.

http://www.dell.com/support/troubleshooting/us/en/555/Servicetag/%Chassis.Serial Number%

I've always wanted to check out the right click options and never have. Any suggestions on where to find more information on the RC options?

Hi Mthrift,

     Nice post.But the above method worked will for Dell computers.

I tried the same for Lenovo website,but we can't pass the serial number to the below lenovo page.

URL: http://support.lenovo.com/en_US/product-service/warranty-status/default.page?

It opens the website in new page,but we have to enter the serial number manually again.Do you have any solution for Lenovo?

Thanks for all your effort.