Below are the articles for Troubleshoot and Best Practise of Patch Management
What are some helpful KB articles that outline Patch Management 7.1 SP1, SP2 & MP1 setup? http://www.symantec.com/docs/HOWTO59457
Symantec Software Management 7.1 Best Practices http://www.symantec.com/docs/HOWTO59040
Altiris™ Patch Management Solution for Windows® 7.1 SP2 from Symantec™ Release Notes http://www.symantec.com/docs/DOC4815
Altiris™ Patch Management Solution for Windows 7.1 from Symantec™ User Guide http://www.symantec.com/docs/DOC3505
How do I troubleshoot the Patch Management 7.1 SP1, SP2 & MP1 - PMImport failing to download successfully for Microsoft? http://www.symantec.com/docs/TECH166778
How to troubleshoot client's failing to return Patch Management 7.1 SP1, SP2 & MP1 Inventories? http://www.symantec.com/docs/HOWTO60750
What data is needed to troubleshoot a possible rules issue in Patch Management 7.1 SP1 and SP2? http://www.symantec.com/docs/HOWTO60789
How do I configure Patch Management 7.1 SP1, SP2 and MP 1 for Windows? http://www.symantec.com/docs/HOWTO56242
What is the process for repairing Patch Management 7.1? http://www.symantec.com/docs/HOWTO47868
Location of log files http://www.symantec.com/docs/TECH184481
What is the best practice for troubleshooting Patch Management 7.0 problems? http://www.symantec.com/docs/TECH127383
Ports and Protocols for Symantec Management Platform 7.0 http://www.symantec.com/docs/DOC1892
Hope it helpfull.
Thanks
Sumit G.