Hello Everyone,
The Endpoint Protection Small Business Edition 12.1.x product has reached End-of-life and is set to be replaced by the Hosted (or .Cloud) version of the product.
Note: This does NOT mean the customer needs to immediately upgrade their product. Customers will be able to renew their on-premises license and continue to use their SBE SEPM’s until 2018.
Please be aware of the official announcement in case you haven't received yet.
http://www.symantec.com/page.jsp?id=sbe-migration&id=endpoint-protection-smb
Below you will find various links to documents and reference materials explaining how to migrate your environment to the Hosted Version of the SEP SBE Product. These documents are designed to walk you through the entire process of migration.
SEP SBE.Cloud Migration Information:
SEP SBE.Cloud product information:
SEP SBE.Cloud Migration Troubleshooting:
For any additional technical concerns please reference the support landing-page which has technical documentation and support contact information: https://support.symantec.com/en_US/defaultProductLanding.64357.html .
Symantec.cloud operates 24x7x365 support for clients that subscribe to our various security services. The primary language offered on a 24x7x365 basis by Symantec.cloud Global Client Support Center is English..
The main non-English languages are also supported.
Check this article: .cloud Technical and Language Support
https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html
Please don’t hesitate to let us know if you have any problems during the migration and we’d be happy to help.
Hi Philip,
I have mentioned in the article that it does NOT mean the customer needs to immediately upgrade their product. Customers will be able to renew their on-premises license and continue to use their SBE SEPM’s until 2018.
But after SBE 12.1 RU5 (12.1.5337.5000) there isn't any plan release for Small Business Edition. SBE 12.1 RU5 doesn't support Windows 10 in that case customer will have to use SEP.cloud version only.
If customer doesn't have any requirement to support Windows 10 & not ready to migrate to SEP.cloud can still use existing version till 2018. After that he will have no other option that upgrade to SEP.cloud.
Hi Chetan,
A support article on the Symantec support site clearly states that it is possible to upgrade to either the cloud or on-premise version of Small Business Edition:
"On May 4th 2015 Symantec EOL’d Symantec Endpoint Protection Small Business Edition 12.1 (SEP SBE 12.1). All existing customer licenses have been converted to SEP SBE (formerly known as SEP SBE 2013) on a 1:1 ratio. Customers can either choose to use the on premise or cloud version of SEP SBE both of which are subscription-based licenses. "
This appears to contradict your comments above. Can you please clarify what the correct position is for customers who want to use only the on-premise version of SBE?
Thanks,
Philip
I believe it should work but unfortunately I am not in the position to provide you confirmation on the same. Please check with the re-seller/license team.
Anyways if they asked you to migrate SEP.cloud you can still use on premises version because through SEP.cloud console we can download on premises version as well.
Hi, Chetan
We are using "SEP SBE" version 12.1.4013.4013. I have end user licenses to renew and the problem i am facing from local vendors that they are given me a quotes for end user license of SEP SBE 4.1 Version. May you please advise if i buy latest version end user licenses will it work with my current version.??
Related documents:
End of Life for Symantec Endpoint Protection Small Business Edition (SEP SBE) 12.1.X and Symantec Protection Suites Small Business Edition (SPS SBE) 4.0
http://www.symantec.com/docs/DOC8217
https://www.symantec.com/content/en/us/enterprise/other_resources/eol-overview-sep-sbe-12-1-sps-sbe-4-0.pdf
Hi Chetan
I have an issue with my symantec activation, i keesp asking for address line 1 not verified with error code 3125000.
kindly help me out to finish activation pls.