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Unable to start SEP service , Error 1053: The service did not respond to start or control request in a timely fashion. 

Jul 14, 2011 01:24 PM

 

Issue:
 
When trying to start the SEP service the following error occurs. "Error 1053: The service did not respond to the start or control request in a timely fashion."
 
Error:
 
Error 1053: The service did not respond to start or control request in a timely fashion.
 
Cause:
 
There are multiple causes for errors like these.
  1. The Windows Root Certificates are out of date.
  2. Invalid or incomplete DCOM permissions.
  3. SEP installation is corrupt.

 

Solution:

In order to resolve the issue, follow the steps in sequence.

I)    Update the Root Certificates for Windows - see http://support.microsoft.com/kb/931125.
 
II)   Configure the DCOM settings on the client and then reinstall the SEP Client
 
To verify Distributed COM properties
  1. On the Windows taskbar, click Start > Run.
  2. Type the following, and then click OKdcomcnfg
     
  3. Do one of the following, depending on your operating system:
    • In Windows XP/2003, click Component Services Computers My Computer. Then right-click My Computer and click Properties.
    • In all other versions of Windows, go on to the next step.
  4. On the Default Security or Default COM Security tab, under Default Access Permissions, click Edit Default.
  5. Verify that Administrators, Interactive, and System accounts are set to Allow Access, and then click OK.
  6. Under Default Launch Permissions, click Edit Default.
  7. Verify that the Administrators, Interactive, and System accounts are set to Allow Launch, and click OK.
  8. Do one of the following, depending on your operating system:
    • In Windows XP/2003, skip the two following steps.
    • In all other versions of Windows, go on to the next step.
  9. In the Default Configuration Permissions section, click Edit Default.
  10. In the Registry Key Permissions window, verify that the following are set to Full Control, and then click OK:
CREATOR OWNER
...\Administrators
SYSTEM
  1. On the Default Properties tab, verify that Default Impersonation Level is set to Identify.
  2. Click Apply, and then click OK.
  3. Restart the computer for the changes to take effect.

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