Endpoint Protection

 View Only

Troubleshooting Client Communication 

Aug 24, 2009 09:57 AM

Sequence of steps to be followed while troubleshooting Client Commuincation

                                                         imagebrowser image


Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
 
 
 
Testing Communication from an Endpoint Protection client to the Endpoint Protection Manager
 
 
Clients stop communicating with Symantec Endpoint Protection Manager (SEPM) with HTTP 401 error in Sylink log and HTTP 401.1 error in IIS log
 
 
 
Client is not appearing in Symantec Endpoint Protection Manager (SEPM), error: HTTP returns status code=407
 
 
 
How to Replace the sylink on the Client :
 
1.Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\
2. On the client computer , click Start > Run, type smc -stop, and click OK.
3. Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.
4. Click Start > Run, type smc -start, and click OK.
 
 
 
 
 
Steps to edit the SYSTEM account proxy settings through using a Scheduled Task:
 
Click Start > Run
Type cmd and click OK
Type in this the following command and press Enter:
 
at 12:00 /INTERACTIVE "C:\Program Files\Internet Explorer\iexplore.exe"
 
You should receive a confirmation stating "added a new job..."
 
Navigate to the Control Panel and open Scheduled Tasks
Right-click the new task just created in the previous step (probably named "At1") and click Run.
This will open an Internet Explorer window that will now be running under the SYSTEM account.
Go to the Tools menu and select Internet Options
Select the Connections tab and click the LAN Settings button.
Uncheck Use a proxy server for your LAN
Click OK twice
Click Start > Run
Type  SMC -stop and click OK.
The Symantec Endpoint Protection icon should disappear from the system tray.
Click Start > Run
Type in SMC -start and click OK.
 
 
 
 
How to get Sylink log:
 
 
How to enable Sylink Debugging for Symantec Endpoint Protection (SEP) in the registry
 



 

Statistics
0 Favorited
6 Views
0 Files
0 Shares
0 Downloads

Tags and Keywords

Comments

Mar 14, 2012 09:57 PM

good one.

Mar 06, 2012 07:52 AM

Yes..you are right..need some time. But will surely update this.

Mar 05, 2012 01:35 AM

Time to update this article. :D

May 05, 2010 09:15 AM


usefull article

Feb 16, 2010 08:02 AM

HOW CONFIGURE WINDOWS SERVER 2008 IIS 7 port 8014


  • http://<management server IP address>:<port used by the SEPM website>/reporting/index.php

    OK
  • http://<management server name>:9090

    OK
telnet ip address 8014

ERROR 400

http://backup:8014/

ERORR 403


Nov 16, 2009 09:24 AM

 Very useful article

Aug 29, 2009 02:42 AM

Thanks  Prachand...

I had all links to articles related communication but the flowchart was missing...
Its a good Article keep it up...

Aug 26, 2009 07:56 AM

Very useful article.

Related Entries and Links

No Related Resource entered.