This article is intended to provide a solution to the most common browser issues encountered with IT Analytics Solution 7.1. It is not intended to be an exhaustive troubleshooting guide or support manual. If you need additional assistance troubleshooting issues not covered by this document, please contact Symantec Support.
This section covers client browser errors encountered within IT Analytics 7.1, due to prerequisites not being met.
Analysis Services OLEDB Provider
This section covers client browser errors encountered within IT Analytics 7.1, due to the security settings not being configured to work with the tool.
1. In Internet Explorer, on the Tools menu, click Internet Options.
2. On the Security tab, select the appropriate Web content zones.
3. For LocalIntranet, add the URL string for the Symantec Management Console.
a. For example, http://localhost/Altiris.
4. For TrustedSites, add the URL string for the Symantec Management Console.
a. For example, http://servername/Altiris.
5. Click Local Intranet Zone.
6. Click Custom Level.
7. Under Miscellaneous, set Access data sources across domains to Enable.
8. Under UserAuthentication, set Logon to Automatic logon with current username and password.
9. Repeat Steps 6-8 for the Trusted Sites Zone.