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ServiceDesk Documentation 

Apr 12, 2013 12:25 PM

Version

Documents
ServiceDesk 8.5 RU3
ServiceDesk 8.5 RU2
ServiceDesk 8.5 RU1
ServiceDesk 8.5
ServiceDesk 8.1
ServiceDesk 8.0
ServiceDesk 7.6
ServiceDesk 7.5 SP1

ServiceDesk 7.5 MP1

ServiceDesk 7.5

ServiceDesk 7.1 SP2

ServiceDesk 7.1 SP1

ServiceDesk 7.1

ServiceDesk 7.0 MR2

ServiceDesk 7.0 MR1

ServiceDesk 7.0

 

This article also explains how you to find the ServiceDesk documentation on the Symantec Knowledge Base.

To find most ServiceDesk documentation on the Knowledge Base

  1. Open the Enterprise Support page at www.symantec.com/business/support/index?page=home
  2. Under TOP PRDOUCTS, click Supported Products A to Z.
  3. On the Supported Products A-Z page, click ServiceDesk.
    This opens the ServiceDesk documentation landing page.
  4. To find content, you can either search or browse.
    To search:
    Type a keyword or phrase in the Knowlege Base Search field and click the search symbol (magnifying glass).
    To browse:
    Click a documentation type heading for a complete listing of content in the category.
    (Documentation, How To, Best Practices, Known Issue, Release Notes, Troubleshooting)

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Comments

Alex Hedley
Sep 29, 2018 02:00 AM

IT Management Suite (ITMS) 8.5 Documentation
DOC11076
https://support.symantec.com/en_US/article.DOC11076.html

ServiceDesk 8.5 Release Notes
DOC11095
http://www.symantec.com/docs/DOC11095

ServiceDesk 8.5 Implementation Guide
DOC11085
http://www.symantec.com/docs/DOC11085

ServiceDesk 8.5 User Guide
DOC11084
http://www.symantec.com/docs/DOC11084

ServiceDesk pack for IT Analytics User Guide
DOC11167
https://www.symantec.com/docs/DOC11167

Alex Hedley
Apr 28, 2017 07:16 AM

If there is a REST API you could use the REST Generator.

Suggest it as an Idea.

Migration User
Apr 03, 2017 11:41 AM


Does Service Desk v8.0 have a connector with Microsoft's System Center Asset?​. If not have can we do  it.

Migration User
May 26, 2016 11:37 PM

Thanks for the comment, africo. I have updated this page.

africo
May 26, 2016 09:36 AM

Could this and the Workflow documentation page be updated now that 8.0 docs are available?

Greg Englund
May 06, 2015 12:17 PM

The release notes for ServiceDesk 7.5SP1 are not attached to the document at https://support.symantec.com/en_US/article.DOC6825.html

Please make these available. Thanks.

Migration User
May 21, 2014 12:50 AM

I've appended the table with the URLs of ServiceDesk 7.5 SP1 product documentation.

Migration User
Aug 05, 2013 02:11 AM

wow CN Williams what a nice article link. This is very helpful article. Thank you dude.

Ambesh Sharma
Aug 05, 2013 02:02 AM

Very nice  and helpful.thank u very much for sharing with ius.

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