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Knowledgebase Articles for Liveupdate Administrator (LUA) 

Aug 17, 2013 08:01 AM

This article presents an introduction to publicly available solutions and knowledge-base for Symantec Liveupdate Administrator (LUA) product - latest  available LUA version is 2.3.4. KB listing has been split in several categories to allow you for fast browsing and search of interesting topics. Both Symantec official KB resources and Symantec Connects resources have been included.

In the attachments section you can find the .pdf documents of the Symantec LiveUpdate™ Administrator User's Guide.  This "knowledgebase" article will be updated as soon as any new information regarding LUA is being published or any new version of this software is released.

 

LUA.png

 

About LiveUpdate Administrator (from Symantec LiveUpdate™ Administrator User's Guide)
LiveUpdate Administrator is an enterprise Web application that allows you to manage updates on multiple internal Central Update servers, called Distribution Centers. Using LiveUpdate Administrator, you download updates to the Manage Updates folder, and then send the updates to production distribution servers for Update clients to download, or to testing distribution centers, so that the updates can be tested before they are distributed to production. You can download and distribute updates on schedule, allowing you to create a low maintenance, reliable system that can be set up once, and then run automatically. Updates can also be manually downloaded and distributed as needed.

Updates are downloaded from an external site to an internal LiveUpdate Administrator server. From there, the updates can either be sent immediately to a production distribution center to be downloaded by Update clients, or sent to a testing center, so that the updates can be tested. Once the updates have passed your testing requirements, they are sent to the production center, on a schedule you determine.

 


Important notes about the product:

  • LUA 2.3.0 and previous releases utilize versions of PostgreSQL which have reached end of life.  All customers using previous versions of LUA are advised to migrate to latest LUA as soon as possible.

 

  • Vulnerability CVE-2012-0304 affects Symantec LiveUpdate Administrator version 2.3.1 and prior  - Recommendation: Update to LUA version 2.3.2.99 or higher. Reference:

SYMC12-009 - Security Advisories Relating to Symantec Products - Symantec LiveUpdate Administrator 2.3 Insecure File Permissions

(http://www.symantec.com/security_response/securityupdates/detail.jsp?fid=security_advisory&pvid=security_advisory&year=2012&suid=20120615_00

 

  • LUA 2.3.2 includes a new feature for Enabling Automatic Symantec Product Catalog Updates - please check TECH201472 for reference

 

  • In order allow LUA to provide your SEP 12.1 RU2/RU3 clients/SEPM with definitions please update your Product Catalog and select the definitions for SEP 12.1 RU2 (those definitions are being used as well by the RU3 product). SEP 12.1 RU4 client will require RU4 content to be selected in the product catalog (http://www.symantec.com/docs/TECH211582)

 

 

  • Vulnerabilities CVE-2014-1644 and CVE-2014-1645 affect LUA version 2.3.2 and prior - Recommendation: Update to LUA version 2.3.2.110 or higher. Reference:

SYMC14-005 - Security Advisories Relating to Symantec Products - Symantec LiveUpdate Administrator Unauthenticated/Unauthorized Account Access Modification and SQL injections

http://www.symantec.com/security_response/securityupdates/detail.jsp?fid=security_advisory&pvid=security_advisory&year=&suid=20140327_00

 

 

  • Export/Import workflow of configuration settings has been changed for LUA 2.3.0, LUA 2.3.1, LUA 2.3.2 migrations to 2.3.3 and involves additional manual steps. Earlier workflow as described in http://www.symantec.com/docs/TECH159239 no longer applies for migrations from earlier versions to 2.3.3 but is still valid for recovery or re-installation of the same LUA version. For reference see the Liveupdate Administrator Guide_2.3.3.pdf on pages 39-42.

 

  • The LiveUpdate Administration Utility (LUAU) 1.5.x has reached the end of life on January 5th, 2015. Users of this application should migrate to the current version of LUA 2.x in order to receive support.

 

  • Support for Windows Server 2012 has been added in version 2.3.4

 

 

 

 

SYMANTEC KB ARTICLES


 

VERSIONS / REQUIREMENTS:

How to obtain the latest version of Symantec LiveUpdate Administrator (LUA) 2.x
http://www.symantec.com/docs/TECH134809

What's new in LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH171578

System Requirements for LiveUpdate Administrator 2.1 (LUA 2.1)
http://www.symantec.com/docs/TECH105358

System Requirements for LiveUpdate Administrator 2.2 (LUA 2.2)
http://www.symantec.com/docs/TECH92719

System Requirements for LiveUpdate Administrator 2.3 (LUA 2.3)
http://www.symantec.com/docs/TECH173272

System Requirements for LiveUpdate Administrator 2.3.1 and 2.3.2
http://www.symantec.com/docs/TECH177544

LiveUpdate Administrator 2.3.x: Release Notes
http://www.symantec.com/docs/TECH155523

 

 

BEST PRACTICES:

Best Practices for LiveUpdate Administrator (LUA) 2.x
http://www.symantec.com/docs/TECH93409
About Symantec Endpoint Protection 12.1 RU4 Definitions in LiveUpdate Administrator 2.x new2.jpg
http://www.symantec.com/docs/TECH211582

When to use LiveUpdate Administrator?
http://www.symantec.com/docs/TECH154896

LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer
http://www.symantec.com/docs/TECH105076

Is it Supported to Configure Unmanaged Symantec Endpoint Protection Clients to Update from LiveUpdate Administrator 2.x rather than the Symantec Endpoint Protection Manager?
http://www.symantec.com/docs/TECH123388

About Updating the Symantec Product Catalog in LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH201472

About Installing LiveUpdate Administrator 2.x on a Windows XP, Windows Vista or Windows 7 Operating System
http://www.symantec.com/docs/TECH152817

 

 

INSTALLATION / CONFIGURATION:

How to configure Apache web server as HTTP Distribution Center for LiveUpdate Administrator?
http://www.symantec.com/docs/TECH223323

How to understand the file extensions of Symantec Endpoint Protection 11 updates in LiveUpdate Administrator 2.x
http://www.symantec.com/docs/HOWTO42219

Installing and Configuring LiveUpdate Administrator (LUA)
http://www.symantec.com/docs/TECH102701

LiveUpdate Administrator 2.x installation walk through
http://www.symantec.com/docs/TECH102862

How to backup and restore LiveUpdate Administrator (LUA) configuration in LUA 2.3
http://www.symantec.com/docs/TECH159239

How much hard disk space is consumed by LiveUpdate Administrator 2.x for content updates?
http://www.symantec.com/docs/TECH90823

How To Determine the Corresponding Product for a LiveUpdate Administrator 2.x File
http://www.symantec.com/docs/TECH131177

LiveUpdate Administrator 2.x: What product selections are needed for specific versions of Symantec Endpoint Protection?
http://www.symantec.com/docs/TECH139618

Type of files and extensions associated with definitions in LiveUpdate Administrator 2.x with Symantec Endpoint Protection 12.1
http://www.symantec.com/docs/TECH166279

Configuring LiveUpdate Administrator (LUA) to download updates from another LUA Server
http://www.symantec.com/docs/TECH105741

Updating downloads in an internal LiveUpdate Administrator 2.x Server using the downloads from an external LiveUpdate Server
http://www.symantec.com/docs/TECH106254

How to distribute definition content from a LiveUpdate Administrator 2.x (LUA 2.x) server to an isolated network.
http://www.symantec.com/docs/HOWTO44060

How to configure a LiveUpdate Administrator 2.x Distribution Center to use the UNC protocol
http://www.symantec.com/docs/TECH106222

How to configure a Windows Server 2008 as a Distribution Center for LiveUpdate Administrator 2.x content
http://www.symantec.com/docs/TECH132545

HOW TO change the LiveUpdate source of an unmanaged Windows Symantec Endpoint Protection 12.1 Client
http://www.symantec.com/docs/TECH166129

 

TECHNICAL SOLUTIONS:

 

LiveUpdate Administrator version 2.3.3 installer reports no errors but LUA PostgreSQL service is not installed
http://www.symantec.com/docs/TECH223720

Unable to view Clu-Prod using a Web Browser in latest version of LiveUpdate Administrator
http://www.symantec.com/docs/TECH225421

LiveUpdate Administrator fails to authenticate to proxy servers during content download
http://www.symantec.com/docs/TECH225574

>LiveUpdate Administrator 2.x (LUA 2.x) returns the message "No Updates are currently available for the products selected in this schedule" when attempting to download new updates.
http://www.symantec.com/docs/TECH97583

How to safely delete a LiveUpdate Administrator 2.x Distribution Center
http://www.symantec.com/docs/TECH202141

What to do if you have Manually Deleted Files from a LiveUpdate Administrator 2.x Distribution Center?
http://www.symantec.com/docs/TECH132036

Moving LiveUpdate Administrator 2.x content to different folders or disk volumes
http://www.symantec.com/docs/TECH95156

Verifying LiveUpdate Administrator 2.x Purge Operations
http://www.symantec.com/docs/TECH147134

LiveUpdate Administrator 2.x Retains Older Symantec Endpoint Protection for Macintosh Hub definitions
http://www.symantec.com/docs/TECH178155

LUA 2.3.x no Longer downloads new content as different symptoms when using bluecoat proxy server
http://www.symantec.com/docs/TECH202685
Some LiveUpdate Administrator 2.x Servers Fail to Provide Symantec Endpoint Protection 12.1 RU2 Definitions new2.jpg
http://www.symantec.com/docs/TECH201363

LiveUpdate Administrator 2.x Download tasks fail at 98% or 99%, "Failed to commit and move updates" - "a different object with the same identifier value was already associated with the session" new2.jpg
http://www.symantec.com/docs/TECH211068

 

 

 

TROUBLESHOOTING:

How to Collect Troubleshooting Information from LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH92654

How to Export the LiveUpdate Administrator 2.x Server Event Log
http://www.symantec.com/docs/HOWTO61146

Exporting Client Settings for Windows and Java LiveUpdate Clients from the LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH97460

 

 

PERFORMANCE / TUNING:

LiveUpdate Administrator 2.2 Performance Tuning
http://www.symantec.com/docs/TECH96391

Tuning LiveUpdate Administrator 2.x's PostgreSQL Database
http://www.symantec.com/docs/TECH93476

 

 

UPDATING OTHER PRODUCTS VIA LUA:

Configuring Symantec Mail Security for Domino to Update from an internal LiveUpdate Administrator 2.x Server
http://www.symantec.com/docs/TECH202619

About updating Brightmail Antispam definitions from LiveUpdate Administrator 2.x or other local repository server
http://www.symantec.com/docs/TECH174535

Distributing virus definitions for Symantec Mail Security for Microsoft Exchange (SMSMSE) via LiveUpdate Administrator 2.x.
http://www.symantec.com/docs/TECH96018

How to use LiveUpdate Administrator 2.x with Symantec Security Information Manager 4.5, 4.6, 4.7 and SSIM Event Collectors
http://www.symantec.com/docs/TECH91326

Updating Symantec Mobile Security 7.2 Devices from an Internal LiveUpdate Administrator 2.x Server
http://www.symantec.com/docs/TECH192276

Updating Windows Mobile Devices from an Internal LiveUpdate Administrator 2.x Server
http://www.symantec.com/docs/TECH159934

 

 

SYMANTEC CONNECT


RECOMMENDED:

LiveUpdate Administrator 2.3 Vulnerability - Please Upgrade!
https://www-secure.symantec.com/connect/forums/liveupdate-administrator-23-vulnerability-please-upgrade

Managing LiveUpdate Administrator 2.x Space Usage.
https://www-secure.symantec.com/connect/articles/managing-liveupdate-administrator-2x-space-usage

LiveUpdate Administrator 2.x Server Connection Recommendations
https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations

A Helpful LiveUpdate Administrator 2.x Analogy
https://www-secure.symantec.com/connect/articles/helpful-liveupdate-administrator-2x-analogy

LiveUpdate Administrator: Product Selection Guide
https://www-secure.symantec.com/connect/articles/liveupdate-administrator-product-selection-guide

How Big are Current Symantec Endpoint Protection Definitions?
https://www-secure.symantec.com/connect/articles/how-big-are-current-symantec-endpoint-protection-definitions

 

 

INSTALLATION / CONFIGURATION:

LiveUpdate Administrator: How to configure a remote Distribution Center
https://www-secure.symantec.com/connect/articles/liveupdate-administrator-how-configure-remote-distribution-center

Installation and configuration of LUA
https://www-secure.symantec.com/connect/articles/installation-and-configuration-lua

Configuring Distribution Center in LUA
https://www-secure.symantec.com/connect/articles/configuring-distribution-center-lua

Group Update Provider v/s Liveupdate Administrator
https://www-secure.symantec.com/connect/articles/group-update-provider-vs-liveupdate-administrator

Using IIS Logs to Check LiveUpdate Administrator 2.x Health
https://www-secure.symantec.com/connect/articles/using-iis-logs-check-liveupdate-administrator-2x-health

Illustrated Guide to Configuring LiveUpdate Administrator 2.x for SMSMSE 6.5.5
https://www-secure.symantec.com/connect/articles/illustrated-guide-configuring-liveupdate-administrator-2x-smsmse-655

 

 

SYMANTEC CONNECT VIDEOS


LiveUpdate Administrator: How to configure a remote Distribution Center
https://www-secure.symantec.com/connect/videos/liveupdate-administrator-how-configure-remote-distribution-center

Install LUA (Live Update Administrator) and Configure for Symantec Endpoint Protection
https://www-secure.symantec.com/connect/videos/install-lua-live-update-administrator-and-configure-symantec-endpoint-protection

LiveUpdate Administrator 2.3: What's New
https://www-secure.symantec.com/connect/videos/lua-23-whats-new

 

 

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Attachment(s)
pdf file
LiveUpdate Administrator Users Guide_2.3.0.pdf   575 KB   1 version
Uploaded - Feb 25, 2020
pdf file
LiveUpdate Administrator Users Guide_2.3.1.pdf   604 KB   1 version
Uploaded - Feb 25, 2020
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LiveUpdate Administrator Users Guide_2.3.3.pdf   780 KB   1 version
Uploaded - Feb 25, 2020

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Comments

Sep 25, 2015 01:24 AM

This is one stop page for all LUA related docs. Thumbs up for the creator of this post.

Oct 22, 2014 01:11 PM

Hello,

I'm confused about the system requirements. I would like to know if Windows Server 2012 R2 is supported.

You can download LUA 2.3.4 now.

Downloading LiveUpdate Administrator
http://www.symantec.com/business/support/index?page=content&id=TECH134809

There are release notes stating that Windows Server 2012 is now supportet.

LiveUpdate Administrator 2.3.x Release Notes
http://www.symantec.com/business/support/index?page=content&id=TECH155523

In the Getting Started Guide you find only Windows Server 2008 is supportet.

But in the system sequirements fpr 2.3.1 and 2.3.2 list it says:

"Windows 2008 Server (including R2)."

So since with Windows Server 2008/R2 they didn'd explicitly differenciate between 2008 and 2008 R2, I can now assume that it's the same with Windows Server 2012 and 2012 R2.

Does someone have explicit information if Windows Server 2012 R2 is supported or not?

Thank you in advance!

 

Jul 15, 2014 04:35 AM

Just adding a note: LiveUpdate Administrator 2.3.3 is now available!

Downloading LiveUpdate Administrator
http://www.symantec.com/docs/TECH134809

 

LiveUpdate Administrator 2.3.x Release Notes
http://www.symantec.com/docs/TECH155523

Nov 28, 2013 04:07 AM

Helpful collection about LUA.

Nov 04, 2013 09:07 AM

Thanks Mick2009 for your answer. I didn´t know that. :) I´m guessing there is no issues to choose all releases then.

Upgrade all clients would be awesome but is unfortunately not possible. We have to many clients and different “client solutions” for that.

Nov 04, 2013 08:48 AM

Hi Fdaniel,

In LUA 2.x, select all the versions of SEP that you have in your organization.  (Don't worry, it will not download the same file multiple times if it is needed by SEP 12.1 RTM, SEP 12.1 RU2, SEP 12.1 RU4 etc)

One sure way, though, to reduce the burden on LUA 2.x serveres is to upgrade all clients in the environment to SEP 12.1 RU4- and then download only its materials.

An article that may help:

 

About Symantec Endpoint Protection 12.1 RU4 Definitions in LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH211582 
 

Nov 04, 2013 08:42 AM

Thank you for a good article. I have a question though, if you only download signature content updates for RU4. Will that cover RU2 etc as well? Or do you really need to download the signatures for every version you have out there?

Oct 18, 2013 07:36 AM

thank you SebastianZ for sharing this awesome article.

Good luck for next. Thumbs up for your grand article.

Oct 18, 2013 07:17 AM

Grt8 information SebastianZ ++++yes

Sep 10, 2013 05:42 AM

Many thanks, once again!  &: )

LUA 2.x is a great tool, when used and configured correctly.

Sep 06, 2013 04:47 AM

Really good info !

Aug 21, 2013 04:48 AM

Great stuff! Thanks.

Aug 21, 2013 03:55 AM

Very good compilation of articles about LUA, well done!

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